This is a full-time position that plays a vital role in ensuring the smooth day-to-day operations of our medical practice. As the first point of contact for our patients, you will play an important role in creating a welcoming and positive experience from the moment they walk through the door. Every day can feel a little different, with a combination of reception, administration and surgical bookings, making this an engaging and rewarding role with ongoing opportunities to learn and develop. You will work alongside various doctors and personalities.

Key responsibilities

- Greeting and welcoming patients in a warm and professional manner upon arrival at the practice
- Scheduling and managing patient appointments
- Processing patient registrations and maintaining accurate medical records and documentation
- Handling patient enquiries via phone, email and in-person with courtesy and efficiency
- Processing payments and managing patient billings
- Scheduling patient surgery in-house or in-hospital, providing surgical information and financial consents
- Managing patient correspondence and ensuring all administrative communications are handled promptly
- Coordinating with clinical staff to support smooth patient flow throughout the day
- Maintaining confidentiality and adhering to privacy regulations and practice policies at all times
- Performing routine administrative tasks to ensure the reception area remains organised and skilled

About you





- Medical reception/Reception experience required.
- Intermediate-Advanced understanding of Microsoft Office applications
- Good organisational and time management skills with the ability to manage multiple tasks simultaneously
- Excellent communication skills, both written and verbal, with a professional and courteous manner
- A genuine commitment to patient care and the ability to work empathetically with diverse patient groups
- Ability to work independently, but more importantly as part of a collaborative team
- Attention to detail and accuracy in day-to-day responsibilities
- Flexibility and adaptability to respond to changing priorities and practice needs
- Well presented, reliable and punctual

About us

We are a private Ophthalmology practice located in Bellfield VIC, committed to providing high-quality, patient-centred healthcare services to our community. We pride ourselves on creating a warm, professional environment where patients receive comprehensive medical care. We work collaboratively as a team to ensure that every patient receives the attention and support they deserve.

- Supportive work environment where your contributions are valued and recognised
- Positive and collaborative culture where every team member plays an important part in delivering excellent patient care
- Healthy work-life balance with relatively consistent hours

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📌 Medical Receptionist (Melbourne)
🏢 MCES Practice
📍 Melbourne