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Patient Navigator Training Officer
Ongoing, part-time role – 60.8 hours per fortnight
Parkville location, with multiple public transport options available
Up to $85,597 per annum (prorated for part time) + salary packaging + super + five weeks annual leave

The Peter MacCallum Cancer Centre (Peter Mac) is a Victorian public health service and a world-leading comprehensive cancer centre, dedicated to excellence across all spheres of clinical care, research and education. We are home to the largest cancer research enterprise in Australia and provide treatment to around 40,000 people with cancer each year. Welcoming staff from diverse backgrounds and experiences is integral to fostering innovation and compassion, and delivering the best possible cancer care for our patients.

About the Team
At Peter Mac, patient care is delivered through specialised tumour stream teams, bringing together multidisciplinary experts to provide coordinated, patient-centred cancer care. Ambulatory Services plays a critical role in supporting patients throughout their treatment journey, with Patient Navigators and administrative teams helping to ensure a seamless experience across the organisation. The team is committed to continuous improvement, workforce development and building the capability of staff who contribute to exceptional patient care.

About the Role
The Patient Navigator Training Officer is responsible for supporting the growth and development of Patient Navigators and other administrative employees across Ambulatory Services. Working closely with leaders, educators and key stakeholders, you will coordinate and deliver learning initiatives that support onboarding, compliance, career development and career progression. This is an exciting opportunity to make a meaningful impact by helping to develop a skilled, confident and engaged workforce.

A regular day will see you:
Delivering and facilitating engaging training programs for Patient Navigators and administrative teams.
Developing and maintaining learning resources, eLearning content and educational materials.
Supporting learning governance activities, reporting and administration within the Learning Management System.
Providing career development support and guidance to staff to assist with professional growth and future opportunities.

About You
You are a passionate learning and development professional who enjoys helping others succeed. A strong communicator and relationship-builder, you thrive in collaborative environments and can engage a broad range of stakeholders to deliver positive learning outcomes. You are organised, adaptable and committed to fostering a culture of continuous learning and improvement.

You'll Bring With You:
Experience designing, coordinating and delivering workplace training, education or learning and development programs.
Demonstrated ability to develop training resources, educational materials and eLearning content.
Strong facilitation, stakeholder engagement and communication skills, with the ability to work effectively across multidisciplinary teams.
Relevant vocational qualifications and/or experience in education, training, workforce development or a related field.
Certificate IV in Training and Assessment (TAE) or the willingness to obtain.
Experience using Learning Management Systems, Microsoft Office applications and other learning technologies.

Our benefits

- Generous salary packaging to increase your take-home pay
- Discounted health insurance and eye care
- A comprehensive health and wellbeing program




- Public transport options at our doorstep and end of trip facilities for cyclists
- Onsite eateries and coffee shops and inviting rooftop garden spaces
- Pathways for professional development and new career opportunities
- Five weeks annual leave, 17.5% leave loading, monthly ADOs and purchased leave options
- Flexible, hybrid working arrangements

Inclusion and belonging
Peter Mac celebrates, values and supports a diverse and inclusive environment which reflects our vibrant community. We encourage applications from anyone identifying as Aboriginal and/or Torres Strait Islander. We also welcome anyone who identifies as LGBTQIA+, linguistically, culturally and/or gender diverse, people with disability, and people of any age to apply for our roles.

Join us!
All appointments are made subject to a satisfactory police check, and may require a valid Working with Children Check. Many staff are required to be vaccinated against, or demonstrate immunity to, influenza, and a range of other diseases.
Should you need assistance or require any adjustments or accommodations to fully participate in the application or interview process, you are welcome to reach out to the contact person listed.

Applicants to this role should provide a covering letter outlining relative key skills and experience to assist us with our assessment.

Hiring Manager: Rachel Laws, Manager Patient Navigation
Email:

Applications Close: 11:59pm, Tuesday 20 October 2026

Position Summary

At the Peter MacCallum Cancer Centre our patient care is delivered via a tumour stream model. This means that a patient’s care is coordinated and provided by a multi-disciplinary team of people who have specialist knowledge of a specific type of cancer.

The position will provide guidance to Patient Navigator employees to support them in completing mandatory and professional development training, and progressing through opportunities in line with their role and potential career path. The Patient Navigator Training Officer will provide essential training and assessment activities including:

- designing and developing training programs;
- using training packages and accredited courses to meet employer needs;
- planning, organising and delivering group and individual-based learning to support Patient Navigators and other administrative teams within Ambulatory Services;

Classification or Salary Range

HS3

Immunisation Category C

Key Relationships

Internal

- Office of Cancer Education
- Administration staff and Team leads
- People & Culture
- Other staff covered by the EBA and their managers
- Clinical Educators across Peter Mac

External

- Other Clinical Educators in partner organisations
- External training providers

Skills

- Has completed and has an understanding of Certificate IV in Training and Assessment, or equivalent or the ability to acquire such within the role
- Relevant vocational qualification and/or competencies at least to the level to be delivered and assessed
- EMR knowledge and experience
- Relevant current industry experience
- An understanding of relevant hospital administration systems
- Strong interpersonal and group facilitation skills in an adult learning environment




- Demonstrated ability in development of eLearning training content
- Sound report writing, business communication skills, and presentation skills
- An understanding of learning and development evaluation techniques
- Highly developed communication skills – verbal and written
- Knowledge of safe work practices, ACHS accreditation standards, Aged Care Standards and National Standards
- Proficient use of the Microsoft suite of software (Outlook, Word, Excel, Teams)
- Demonstrated ability to work both independently and as part of a team
- Certificate IV in Training and Assessment, or equivalent or the ability to acquire such within the role
- Relevant vocational qualification and/or competencies at least to the level to be delivered and assessed
- Experience working in large and complex organisations; health industry experience highly regarded
- Demonstrated experience in collecting and collating information for reports and other documentation
- Knowledge of e-learning technologies (LMS, SCORM, AICC etc.)
- Experience in use of survey systems such as Menti, REDCap

Key Accountabilities

1. Employee Learning and Development

Develop and deliver a Training Program for Patient Navigators including but not limited to:

- EMR training statement
- Delivery of e-learning and face to face training packages related to organisational standards and organiser mandatory training requirements
- Support and facilitate development of educational resources and professional development opportunities
- Development of a program to enhance knowledge and awareness of quality improvement
- Develop approaches to meet compliance requirements and continually improve workplace practice

2. Governance of Learning and Development for clinical administration employees

- Design, develop and evaluate assessment tools for specific purposes including Recognition of Prior Learning (RPL) and assessment of training outcomes
- Establish and maintain relationships with all stakeholders (Employers, Employees and Training Providers) to ensure learning programs and related assessments, meet the parties’ needs
- Provide advice to interested parties in relation to course funding and availability
- Contribute to maintenance and record keeping within Peter Mac’s Learning Management System
- Develop formats and templates for learning reports that reflect completions, trends, gaps, curriculum tracking, course feedback, and course effectiveness for a variety of purposes and committees
- Participate in and support relevant education and training committees and related governance processes as required

Understand the short and long term career goals of the cohort of administrators

Assist in developing and delivering group job readiness activities, e.g. resume and cover letter writing and interview techniques

Peter Mac is a child safe organisation and has a commitment to child safety and wellbeing.

Why work for Peter Mac

- Peter Mac offer a range of benefits which support our people both personally and professionally.
- Our staff benefits include award winning facilities, professional development and events, a health and wellbeing program, flexible work practices and policies and financial benefits such as salary packaging.
- We encourage applications from Aboriginal and Torres Strait Islander people, all members of the LGBTQI community and people with a disability.

The Peter MacCallum Cancer Centre acknowledges the traditional owners of the land on which our five sites are located throughout Victoria. We recognise their strength and resilience and pay our respects to their Elders past and present.

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📌 Patient Navigator Training Officer (Melbourne)
🏢 Peter MaCallum Cancer Cente - Peter Mac
📍 Melbourne