Woodmine 2 Pty Ltd trading as RMB Logistics - Silvan VIC

RMB Logistics is looking for an organised, customer-focused person to join our team in a Sales & Marketing Support role.

This is a hands-on support and coordination position working closely with our Sales & Marketing Manager and broader operational team. It would suit someone who enjoys keeping things organised, following things through, communicating with customers and making sure the detail behind a busy sales function doesn't get lost.

Working closely with our Sales & Marketing Manager, you'll provide the day-to-day customer, sales administration, CRM and marketing coordination that keeps our Sales & Marketing function running smoothly.

What you'll be doing

Responding to routine customer enquiries and following actions through to completion

Maintaining accurate customer, contact and sales information in our CRM

Managing and coordinating enquiries through the Sales & Marketing inbox

Preparing routine quotations using approved rates and pricing structures

Following up quotations and keeping opportunity information current

Coordinating new customer onboarding and ensuring documentation and system information is complete

Preparing weekly sales, CRM and KPI information for management review

Assisting with customer meetings, reviews and follow-up actions

Supporting the Sales & Marketing Manager with research, tenders and larger sales opportunities

Coordinating customer newsletters, social media, website updates and other approved marketing activities

Maintaining sales templates, customer documentation and promotional material

Working with our Bookings,



Operations and Finance teams to make sure customer requirements and actions are communicated and followed through

Identifying customer issues or opportunities that need further attention and escalating these to the appropriate manager

About you

We're looking for someone who is naturally organised and good at keeping on top of multiple moving pieces.

You'll be comfortable talking with customers, but equally happy working behind the scenes maintaining CRM records, preparing information, coordinating follow-ups and making sure actions actually get finished.

You'll ideally bring:

Strong administration and organisational skills

Confident and professional customer communication

Good attention to detail and follow-through

Experience working with CRM or customer management systems

Confidence using Microsoft Office and learning recent systems

The ability to prioritise and work independently within clear processes

A practical, team-focused approach

Experience in sales administration, customer service, account support or marketing coordination

Experience in transport, logistics, horticulture or a related industry would be helpful, but isn't essential.

The role

You'll work closely with our Sales & Marketing Manager while also dealing regularly with our Bookings, Operations and Finance teams.

This is a role for someone who likes being the person who keeps things moving - making sure customer enquiries don't disappear, quotes are followed up, CRM information is accurate, new customers are set up properly and sales and marketing actions are carried through.

If you're an organised customer-service or sales-support skilled who enjoys variety and wants to be part of a specialised Australian logistics business, we'd love to hear from you.

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📌 Sales and Marketing Support (Melbourne)
🏢 Woodmine 2trading as RMB Logistics
📍 Melbourne