Queensland Forklifts is seeking a talented Rental Sales Administrator to join our dynamic sales team. This is a full-time position based in Yatala, QLD, and is crucial to supporting the growth and success of our rental & Sales operations. In this role, you will be the backbone of our Rental & Sales administration function, ensuring smooth coordination between customers, the Rental team, and operations. You will play a vital part in delivering exceptional customer service whilst maintaining the efficiency and profitability of our rental business.

Key responsibilities

- Processing rental enquiries and quotes promptly and accurately, ensuring all customer requirements are captured and documented
- Coordinating rental agreements and contracts, ensuring all documentation is complete, compliant and executed correctly
- Managing rental bookings and schedules, liaising with the operations team to ensure equipment availability and timely delivery
- Coordinate transport arrangements for both local and interstate movements, issue Purchase Orders and receipts invoices and approve for payment
- Supporting the sales team by maintaining client databases, updating records and generating reports on rental activity and performance
- Handling customer communications regarding rental terms, pricing, delivery schedules and any amendments to bookings
- Processing invoices and managing rental billing, ensuring accuracy and timeliness of payments
- Resolving customer queries and issues with professionalism and efficiency, escalating complex matters where appropriate




- Assisting in the preparation of sales reports and performance metrics to support management decision-making
- Contributing to the continuous improvement of rental processes and systems to enhance operational efficiency

What we're looking for

- Proven experience in a sales administration, customer service or sales coordinator role, ideally within the equipment rental or similar commercial industry
- Strong organisational skills with the ability to manage multiple priorities and meet deadlines in a fast-paced environment
- Excellent communication skills, both written and verbal, with the ability to interact professionally with customers and internal teams
- Proficiency in Microsoft Office applications, particularly Excel and Word, and experience with CRM or rental management software
- Attention to detail and accuracy in data entry, documentation and financial processing
- A customer-focused mindset with a commitment to delivering high-quality service
- Problem-solving abilities and the initiative to identify process improvements
- Reliability and the ability to work independently whilst collaborating effectively with colleagues
- A valid driver's licence would be advantageous




- Previous experience in the equipment rental, forklift or materials handling industry would be highly desirable

What we offer

Queensland Forklifts is committed to fostering a supportive and rewarding workplace. We offer our employees competitive remuneration packages, ongoing training and development opportunities to support career progression, and a collaborative team environment where your contributions are valued. We provide a safe workplace with a strong health and safety culture and believe in work-life balance. Our team benefits include access to industry-leading knowledge and the satisfaction of working with a trusted, established company in the materials handling sector. If you require any adjustments or support during the recruitment process, please don't hesitate to reach out.

About us

Queensland Forklifts is a leading provider of forklift and materials handling equipment rental, sales and service solutions across Queensland. With a strong reputation built on reliability, quality equipment and exceptional customer service, we have become a trusted partner for businesses of all sizes. Our mission is to deliver tailored solutions that improve operational efficiency for our clients, and we pride ourselves on our knowledgeable team, well-maintained fleet and commitment to safety. We are dedicated to supporting our employees' career development and maintaining a workplace culture of integrity, teamwork and continuous improvement.

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📌 Rental Sales Administrator (City of Gold Coast)
🏢 Queensland Forklifts
📍 City of Gold Coast