Run a Smarter Clinic. Lead a Better Patient Experience.
Dental 99 isn't your traditional dental practice. We're a tech-driven, patient-obsessed brand redefining what modern dentistry looks like - and we need a Clinic Coordinator who thinks the same way.
Based at our Monash clinic in Melbourne, this is a hands-on practice management role for someone who's equally comfortable jumping on a live chat, reading a revenue report, and making sure every patient walks out smiling.
What you'll be doing:
- Managing the full patient experience - from first digital touchpoint through to checkout
- Monitoring and responding to live chat enquiries in real time, converting leads into booked appointments
- Owning clinic KPIs - tracking revenue, managing budgets, and reporting on performance
- Scheduling and optimising the appointment calendar to maximise clinic efficiency
- Coordinating the clinical team to ensure seamless patient flow and care
- Maintaining accurate patient records across our practice management software
- Identifying opportunities to improve systems, workflows, and patient satisfaction
- Acting as the operational hub of the clinic - nothing runs without you
What we're looking for:
- Experience in a practice management, operations, or clinic coordinator role - dental or healthcare preferred
- Digitally savvy - comfortable with live chat platforms, patient management software, and digital reporting tools
- Commercially minded with an understanding of revenue targets, budgets, and KPIs
- A natural problem-solver who can think on their feet and improve processes
- Excellent communicator - warm and professional with patients, clear and decisive with the team
- Highly organised with strong attention to detail
- Someone who thrives in a rapid-paced, tech-enabled environment
What's in it for you:
- Competitive salary commensurate with experience
- Real career growth within a rapidly expanding, tech-forward dental group
- A collaborative team that values innovation as much as patient care
- Full-time position based in Monash, Melbourne