The Crown Clinic is seeking a warm, professional and highly organised Patient Liaison & Receptionist to join our Melbourne clinic in South Yarra. As the first point of contact for many of our patients, you will play an important role in creating a welcoming, organised and positive clinic experience from the moment a patient makes an enquiry through to their appointment. This is a front-of-house reception and administration role, suited to someone who enjoys working with people, is confident communicating with patients and can manage multiple priorities in a fast-paced clinical environment.
Key responsibilities
Welcoming patients and providing a warm, professional reception experience
Answering incoming phone calls and responding to patient enquiries via email
Managing new enquiries
Managing the clinic diary and consultation bookings
Confirming appointments and following up with patients as required
Liaising with existing patients and assisting with general enquiries
Supporting the patient journey from initial enquiry through to treatment and follow-up
Managing correspondence and maintaining accurate patient records
Assisting with FUE booking administration, including confirmations, documentation, quotations, and follow-up appointments
Liaising with the Clinic Manager and wider team
About you
Previous reception, administration or customer service experience, ideally within a medical, cosmetic, healthcare or skilled services environment
Excellent communication skills, both face-to-face and over the telephone
A warm, friendly and professional manner
Strong attention to detail and excellent organisational skills
The ability to multitask, prioritise and use initiative
Confidence working independently
Strong computer and technology skills
Excellent written English, spelling and grammar
A genuine interest in providing an exceptional patient experience
A friendly and professional working environment
Casual position, Monday–Thursday, approximately 9am–1pm, with some flexibility around hours