Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
Duration: 6-Month Contract ( October 2026 - April 2027)
- Pay Rate: $40.00/hr + Super
- Location: Melbourne CBD
- Work Setup: Fully office-based for initial 4-week training, moving to 3 days office / 2 days WFH
- Duration: 6-Month Contract ( October 2026 - April 2027)
About the Opportunity
We are recruiting on behalf of a major general insurance provider for dedicated Customer Service Consultants to join their high-performing Melbourne CBD team.
If you bring solid general insurance experience and excel in a fast-paced environment, this role offers an ideal balance of hybrid flexibility, structured support, and varied daily tasks.
What You'll Be Doing
You will manage member interactions across multiple channels:
- Inbound Phone Service (60%): Assist members with policy enquiries, coverage details, and new policy setups.
- Workflow & Written Requests (20%): Process email submissions, online referrals, and social media queries through internal workflow systems.
- Current Business & Sales (10%): Handle inbound enquiries from prospective members looking for new coverage.
- Outbound Support (10%):
Complete non-sales follow-ups to ensure documentation and enquiries are fully resolved.
Hours & Location
- Operating Hours: Rotating shifts between 8:00 AM - 8:00 PM , Monday to Friday.
- Training & Buddying: 2 weeks of full-time in-office training and hands-on buddying with experienced team members in Melbourne CBD to set you up for success.
- Hybrid Split: 3 days in the Collins Street office, 2 days working from home.
Key Requirements
- Insurance Experience: Prior background in general insurance (policy admin, claims, or contact centre) is essential .
- Communication: Clear, articulate verbal phone skills and concise written communication.
- Tech Proficiency: Comfortable navigating workflow platforms, CRMs, and multiple screens simultaneously.
- Availability: Able to start on 26 October 2026 and work a rotating 8am-8pm roster.
At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.