Based: Liverpool and Campbelltown (Split Practices)

Position Purpose:

Our practice is primarily based in Liverpool, South Western Sydney with both public and private appointments. Our Medical Receptionists ensure all patients receive excellent service in a professional and caring workplace. The Medical Receptionists work collaboratively with the senior surgeon, other medical receptionists and external Health Professionals in both the public and private healthcare system.

- Ability to produce accurate and timely patient quotes
- Ensuring billing is completed accurately and in a timely manner
- Familiarisation with Medicare billing procedures
- Usage of Eclipse system
- Ability to communicate effectively with doctors, staff and patients
- Ability to prioritise and organise workflow effectively
- Ability to protect patient privacy and confidentiality
- Ability to work as part of a team, as well as independently
- High level of emotional intelligence
- Excellent telephone manner
- Excellent personal presentation
- Ability and desire to learn new skills
- High level of attention to detail
- A minimum of one years’ experience as a medical secretary or receptionist




- Proficient in Genie medical software (Training available)
- Ability to communicate calmly and effectively with patients, Doctors and staff
- Good understanding and use of Microsoft Office

Duties & Responsibilities Include but not limited to:

- Answer incoming phone calls efficiently, confidentially and politely at all times.
- Book, change and cancel patient appointments in keeping with guidelines
- Conduct face to face contact with patients with a caring and polite attitude
- Ensure messages are complete, details correct and relay in a timely manner
- Ensure patient records are kept up to date
- Ensure that all patient reports and records are ready, available for patient consultations
- Ensure safety and cleanliness of reception, waiting room areas and the office in general
- Ability to drive to the practice's various locations regularly
- Stock take and ordering of stock
- Other duties as assigned

The successful candidate will be remunerated award levels.

Applicants must be available for flexible working hours, Tuesday to Friday with some early morning starts and late afternoon finishes.

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📌 Medical Receptionist (Part-Time) (City of Liverpool)
🏢 Dr Lucia Saliba
📍 City of Liverpool