Guest Services Agent (Casual and Part Time)

Amora Herencia Riverwalk Melbourne is a four-and-a-half-star hotel located on the picturesque banks of the Yarra River in Richmond. Part of the Amora Hotels & Resorts Group, with properties across Australia and Thailand, the hotel features 157 beautifully appointed guest rooms and suites, including 45 stylish new rooms added as part of a recent expansion. Our restaurant operates Breakfast, Lunch and Dinner seven days a week, complemented by two bars and 15 versatile conference and banquet spaces, making Amora Herencia Riverwalk Melbourne a dynamic and rewarding hospitality environment.

About the Role

We are currently seeking Casual and Part Time Guest Service Agentsto join our Front Office Team.

Your warm and welcoming smile, positive can-do attitude and a willingness toensure that our guests have the most memorable stay are allattributes that come naturally to you.

Your main responsibilities will include:

- Check-inand Check-outour guests, making the process feel swift and seamless
- Taking, managing, and receiving payments for guest bookings
- Assisting with general guest enquiries
- Guest services including concierge and porter
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Maintaining accurate accounts




- Ensure allofour guests have a memorable experience at our great hotel

What we’re looking for

- Exceptionalguests service skills
- Ability to work well under pressure
- Willingness to use initiative and ability to solve problems
- A hands-on approach and to be adaptable to workplace situations
- Team orientated
- Great organizational skills
- A friendly and outgoing personality
- Excellent presentation and grooming
- Ability to work a seven-day rotating roster with various shifts including occasional Night shift
- Ideally, with previous Hotel Front Office experience
- Previous experience with Opera PMS will be highly regarded.
- Be part of a growing, privately-owned hotel group
- Exciting opportunity to shape the next chapter of a newly refurbished 4.5-star property
- Work alongside a supportive leadership team that values innovation and collaboration
- Complimentary meals, staff discounts, and access to hotel facilities
- Career growth opportunities across Amora Hotels & Resorts

Amora Herencia Riverwalk Melbourne is an equal prospect employer and promotes a respectful, inclusive workplace for all. Only shortlisted candidates will be contacted.

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📌 Guest Services Agent (Casual and Part Time) (Melbourne)
🏢 Amora Hotel
📍 Melbourne