Service Delivery Team Leader – Home Care

Location: Zion - Gympie, QLD
Position: Full Time (office based) - requires regular travel between Gympie and Kingaroy Home Care sites
Remuneration: $41.39 p/hour + Super + Salary Packaging + Employee Discounts and Benefits

Lead a team. Make an impact. Deliver care that truly matters.

At Lutheran Services, we support our clients to live with dignity, independence and choice. We’re seeking an experienced and people-focused Service Delivery Team Leader to support the Service Manager in guiding our Home Care Support Worker team and ensuring every client receives high-quality, person-centred care.

This is your opportunity to combine leadership, operations and purpose in a role where what you do every day genuinely matters.

About the Role:

As a Service Delivery Team Leader, you’ll lead and support a team of Support Workers, focusing on their roles, duties and day-to-day responsibilities in delivery high quality Home Care services.

Working closely with the Service Manager and wider care team, you’ll ensure services are well-coordinated, compliant, and aligned to each client’s individual needs - all while building a positive and high-performing team culture.

Key Responsibilities:

Lead and support your team

- Coach, mentor and develop Support Workers
- Foster a collaborative, engaged and high-performing team culture
- Support recruitment, onboarding and ongoing training

Deliver high-quality, person-centred care

- Oversee daily operations and assist with rostering, scheduling and workforce planning
- Ensure services align with client care plans and expectations
- Support staff to deliver safe, respectful and skilled care

Drive quality and continuous improvement

- Monitor service quality and respond to client feedback and concerns
- Conduct supervision,



observations and performance reviews
- Identify and implement improvements to processes and outcomes

Build strong relationships

- Develop trusted relationships with clients, families and internal teams
- Act as a key point of contact for service-related queries and escalations

Ensure compliance and safety

- Maintain accurate documentation and reporting
- Promote a safe working environment and support WHS practices

About You:

You’re a confident and capable leader who thrives on supporting teams and delivering quality care.

You’ll bring:

- Previous leadership experience (within home care, aged care or community services)
- Diploma in Aged Care (or equivalent)
- Strong organisational skills and ability to manage competing priorities
- Experience in rostering, workforce coordination or service delivery
- Excellent communication and relationship-building skills
- A proactive, solutions-focused approach

You’ll also hold (or be willing to obtain):

- National Police Check

Why Join Lutheran Services?

- Be part of a purpose-driven organisation guided by our values of Empowerment, Integrity, Kindness and Innovation
- Join us at an exciting time — we’re on a 5-year growth journey , creating new opportunities, strengthening our services, and investing in our people
- Salary packaging – increase your take-home pay (up to $18,550 tax-free)
- Employee discounts – including health insurance, utilities, retail and more
- Employee Assistance Program – support for you and your family
- Learning & development support – grow your career and leadership capability

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📌 Service Delivery Team Lead - Gympie & Kingaroy
🏢 Lutheran Services
📍 Gympie