Guest Experience Expert - Night Auditor or At Your Service

Four Points by Sheraton - where timeless classics are integrated with modern details. The atmosphere is honest, uncomplicated and casual. Join us as a Guest Experience Expert - Night Auditor or At Your Service in a community of approachable and straightforward talent offering simplified, not simple experiences to independent travellers.

Position Summary (Night Auditor) :

Support your Guest Services team with general operational tasks

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

Assign rooms according to traveller requests and preferences whenever possible

Handle general enquiries, and provide a friendly, genuine service with each traveller experience

Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests

Build and strengthen relationships with existing and new travellers to enable future bookings

Position Summary (At Your Service) :

Answer, record, and process all guest requests, questions, or concerns via telephone, email, chat, and mobile communication devices.

Operate telephone switchboard, process guest requests for wake-up calls, and connecting and directing calls to the appropriate extension

Support the Guest Services team with general operational tasks

Be an expert on the hotel and the surrounding area, have a sense of the local to exceed traveller expectations

Handle general enquiries, and provide a friendly, genuine service with each traveller experience

Assist with verifying and adjusting billing for travellers whilst following up with traveller questions and requests





Build and strengthen relationships with existing and recent travellers to enable future bookings

About You:

Experience with OPERA property management system or similar

Relevant experience in a similar role

Working rights in Australia

Enthusiastic to escalate your career

Self-motivated, driven and energized in a fast-paced environment

Armed with smart solutions and a can-do attitude

Exclusive staff discounts on food and beverage and hotel rooms (including all properties within the Marriott International group) for you, your family and friends

Be part of Life with the Works program where you can enjoy flexible working hours & locations, time off to pursue your passion through sabbatical leave, and paid leave during your birthday month

Grow, develop, and progress with internationally recognised training programs, unlimited strategic development and exciting career opportunities within the Marriott International group

Genuine care for associates’ physical, emotional and financial wellbeing through our Employee Assistance Program

Opportunity to receive Employee Referral Incentives and get paid for working with your friend

Work for the Largest Hotel Network in the World which values equality, diversity and inclusiveness

Four Points by Sheraton is part of Marriott International's Select portfolio, which has committed to putting people first for 90+ years.

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .

Sign in to start saving jobs in your profile.

Don’t have a Jora account? Register with:

Do you want to receive recommendations for similar jobs?

#J-18808-Ljbffr

📌 Guest Experience Expert - Night Auditor or At Your Service (Sydney)
🏢 Four Points by Sheraton
📍 Sydney