8d ago , from CSC Commonwealth Superannuation Corporation
- Training:Full-time attendance required up to 2 weeks (online)
- Location:We are open to all locations across Australia with a suitable home office - those in regional areas are encouraged to apply
- Hours: Work patterns will vary from week to week, making it ideal for someone seeking flexibility
About the role
At CSC, we support current and former Australian Government and Defence employees through some of life's most significant moments. As a Customer Engagement Assistant, you'll help deliver a positive and professional experience for our customers by providing timely support across phone and email channels.
You’ll be the first point of contact for CSC’s members, helping them make sense of their super and providing clear, caring guidance. Whetherit’sa question about their balance, a benefit, or insurance,you’llbe there to support them with empathy,confidenceand clarity.
Whatyou'lldo
- Respond to inbound customer calls and emails with professionalism and care
- Process routine updates to customer records
- Issue standard customer documents and correspondence
- Assist customers with website access and general enquiries
- Maintain accurate records of customer interactions