As Duty Manager, you will play a key role in ensuring the smooth day-to-day operation of the venue while delivering exceptional customer service to our members and guests. You will lead and support our frontline team, maintain high service standards and ensure the venue operates safely, efficiently and in accordance with all relevant legislation and venue procedures. The role will initially be approximately 30 hours.

Key responsibilities

Overseeing the smooth day-to-day operation of the venue during your shift

Leading, supporting and engaging frontline team members

Managing shifts and ensuring consistently high customer service standards

Handling cash, banking, safe reconciliation and till balancing

Managing incidents, complaints and customer concerns in a professional and appropriate manner

Ensuring compliance with RSA, RSG, AML/CTF, WH&S; and all relevant venue policies and procedures

Monitoring venue presentation, service standards and operational requirements

Working collaboratively with Managers and Supervisors across the venue

Supporting and contributing to a positive, respectful and inclusive team culture

Assisting with the resolution of operational issues and ensuring a high-quality experience for members and guests

About you

Minimum 2 years' experience in a similar Duty Manager, hospitality leadership or venue operations role

Strong leadership and people management skills

Excellent communication and interpersonal skills

Strong conflict resolution and problem-solving abilities

A sound understanding of licensing and gaming legislation





Proven experience in cash handling, banking and reconciliation

TAB and Keno experience

Excellent organisational and time-management skills

The ability to remain calm and professional under pressure

A genuine commitment to delivering outstanding customer service

Flexible availability across a 7-day roster, including nights, weekends and public holidays

Current RSA Certificate

Current RSG Certificate

Current RMLV Certificate

Current Approved Manager's Licence (Queensland)

Free onsite parking

Uniform provided

Ongoing professional development and training opportunities

Supportive and approachable leadership team

Staff social events and a great team environment

The opportunity to be part of a thriving community-focused venue

About us

Capalaba Sports Club is a thriving community hub and premier dining destination in the heart of Capalaba. We're committed to delivering exceptional customer service, quality food and warm hospitality to our members and guests. Our team is at the heart of what we do, and we pride ourselves on creating a welcoming, skilled and positive environment for both our customers and our staff.

If you're an experienced hospitality leader who enjoys working with people, takes pride in delivering great service and thrives in a busy venue environment, we'd love to hear from you.

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📌 Casual Duty Manager (Brisbane City)
🏢 Capalaba Sports Club
📍 Brisbane City