Quest Midland is a 102 room property seeking a Guest Services Agent to join its team on a full-time basis. The role involves all aspects of front office reception, including delivering effortless guest experiences, providing friendly, personalised customer service in responding to accommodation enquiries, promoting the business to achieve accommodation sales, processing reservations and ensuring full and accurate data capture, assisting corporate and leisure guests (eg check in, explaining hotel facilities and location, check out), and ensuring the smooth running of the reception desk. Bonus incentives are available.

Key responsibilities

- Deliver effortless guest experiences and provide friendly, personalised customer service
- Respond to accommodation enquiries
- Promote the business to achieve accommodation sales
- Process reservations and ensure full and accurate data capture
- Assist corporate and leisure guests with check in, explaining hotel facilities and location, and check out
- Ensure the smooth running of the reception desk

About you

- Demonstrate a passion for customer service and ensuring a positive experience for all guests
- Strong skills in promoting and selling accommodation services and facilities
- Excellent communication, interpersonal and time management skills
- Experience with front office booking systems
- High standards of personal presentation
- Highly team orientated ethos
- Previous front office reception experience in a hospitality, travel or tourism environment highly regarded
- Available to work shifts, weekends and public holidays
- Entitlements to work in Australia

About us





Quest Midland is locally owned and operated and is part of Quest Apartment Hotels, the largest and fastest-growing serviced apartment brand in Australasia. With a network of over 160 franchised properties across Australia, Current Zealand, and Fiji, Quest has been a leader in providing accommodation solutions for the extended-stay corporate traveler for over 30 years. Known for its strong relationships with Australia's top 500 companies, Quest is poised for continued growth, backed by a joint venture with the global hotel group, The Ascott Limited.

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Your application will include the following questions:

- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a guest services agent?
- How much notice are you required to give your current employer?
- Have you completed a qualification in hospitality?

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.

Quest Apartment Hotels is the largest and fastest growing apartment hotel brand in Australasia with a network of over 160 locations across Australia, New Zealand and Fiji. With an unrivaled locational presence, Quest leads the market in providing accommodation solutions for the extended stay corporate traveler among Australia's top 500 corporates.

What can I earn as a Guest Services Agent

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📌 Guest Services Agent (City of Swan)
🏢 Quest Midland
📍 City of Swan