Universal Hotels is a family-owned group of 18 venues across Sydney with more than 60 event spaces across the group. This is a genuine build prospect with no existing pipeline, CRM, or shared enquiry handling process. You will design all of it and then sell against it. This is not a single-venue job—clients can be matched to a pub, rooftop, private dining room, basement club, or hotel with rooms attached.

Key responsibilities

- Sell corporate, social and group dining bookings across the portfolio
- Conduct proactive outreach to businesses, clubs and community groups around each venue
- Match briefs to the right room, whichever venue it sits in
- Own your accounts end to end, from first enquiry through to invoice
- Build relationships with repeat bookers who come back year after year
- Build one enquiry inbox and one CRM for the group
- Establish a response standard and the workflow that holds the team to it
- Develop pricing and capacity by room, adjusted for season, day and time
- Create packages that work across different venue types
- Run sheets for every booking, issued to the venue
- Conduct regular venue walk-throughs so you know what each room can really do
- Be on site for the big ones




- Follow-up after the event: thank you, review, reboking

About you

- 3 to 5+ years in hospitality, venue or events sales
- Multi-venue or group experience is a big plus
- Track record in building pipeline and converting it, with numbers you can talk through
- Comfortable with CRM systems. You'll be choosing and setting ours up
- Sydney market knowledge and existing corporate relationships are an advantage
- Work autonomously but also thrive in a people environment where support is there when you need it
- Enjoy building as much as selling
- Work well with venue teams

About us

Universal Hotels is a family-owned group of 19 venues across Sydney, and we're still growing. Pubs, restaurants, bars, a nightclub and four accommodation properties, each with its own character and its own local following.

- Competitive base plus incentives tied to booked revenue
- A blank page and the backing to build it properly
- Direct line to the leadership team, so decisions get made quickly
- A group that's growing, with more venues coming and room for the role to grow with it

#J-18808-Ljbffr

📌 Functions & Events Manager (Sydney)
🏢 Universal Hotels Group
📍 Sydney