Fusion Technology Solutions – Sydney CBD NSW is seeking a senior hands-on technical support specialist. You will handle tickets, engage with customers daily, and act as an escalation point between support and engineering/provisioning teams.
The role includes mentoring L1/L2 technicians, defining troubleshooting standards, and collaborating with the Service Desk Manager. Expect site visits and project work across multiple cities, with after-hours on-call as needed.
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📌 Senior IT Support & Escalation Lead (Hybrid) (Sydney)
🏢 Fusion Technology Solutions
📍 Sydney
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