About us

Mandoon Estate is a premier hospitality and tourism destination dedicated to delivering exceptional experiences to our guests. With a commitment to excellence, quality service, and a welcoming atmosphere, we have established ourselves as a leading venue in the region. Our team is passionate about creating memorable moments for every visitor and maintaining the highest standards of service and professionalism.

About the role

We are seeking an experienced and energetic Venue Manager to join Mandoon Estate on a full-time basis . This is a pivotal leadership position responsible for the overall management and operation of our venue. The Venue Manager will oversee all aspects of venue operations, ensuring exceptional service delivery, maintaining high standards of hospitality, and driving revenue growth. You will be the key decisionmaker for day-to-day operations and will play a crucial role in achieving our business objectives whilst creating a positive environment for both staff and guests.

Key responsibilities

- Oversee all day-to-day operations of the venue, including opening and closing procedures, cash handling, and security protocols
- Manage and supervise venue staff, including recruitment, training, rostering, and performance management
- Ensure compliance with all relevant regulations, health and safety standards, and licensing requirements
- Develop and implement strategies to maximise venue revenue and profitability
- Manage budgets, control costs, and monitor budget performance against targets
- Maintain and coordinate maintenance of the venue, equipment, and facilities to ensure optimal condition
- Deliver exceptional customer service and handle guest relations and complaint resolution
- Coordinate events, functions, and special occasions,



ensuring seamless execution
- Lead marketing and promotional initiatives to increase venue visibility and attract new customers

What we're looking for

- Proven experience in venue management, hospitality management, or a similar leadership role within the hospitality and tourism sector
- Strong knowledge of hospitality operations, customer service standards, and industry best practices
- Excellent financial acumen with the ability to manage budgets, analyse P&L; statements, and drive profitability
- Demonstrated leadership skills with the ability to motivate, manage, and develop diverse teams
- Outstanding communication and interpersonal skills with the ability to build strong relationships with guests and staff
- Problem-solving abilities and a proactive approach to addressing operational challenges
- Knowledge of health and safety regulations, licensing requirements, and compliance standards relevant to hospitality venues
- Proficiency in venue management booking systems, POS systems, and Microsoft Office Suite
- Flexibility to work variable hours, including evenings, weekends, and public holidays as required
- A passion for hospitality, delivering exceptional guest experiences, and creating a welcoming atmosphere
- Preferred: Experience with event coordination, marketing, and revenue management in a hospitality setting

What we offer





Mandoon Estate is committed to supporting the wellbeing and career development of our team members. We offer a market-competitive salary package commensurate with experience, along with a range of benefits including:

- Ongoing professional development and training opportunities to support career growth
- A supportive and collaborative work environment with a positive team culture
- Staff discounts and exclusive benefits
- Flexible working arrangements where possible to support work-life balance
- Access to employee wellbeing programmes and support services
- A role that offers variety, challenge, and the opportunity to make a real impact on the success of our venue

We are an equal opportunities employer and welcome applications from all qualified candidates. If you require any adjustments or support during the recruitment process, please do not hesitate to contact us.

About Mandoon Estate

Mandoon Estate was established by the Erceg family in 2008, after having purchased the historical ‘Roe Family property’ in Caversham, Swan Valley.

This property had been in the hands of the Roe family since settlement in the 1840’s by their late forefather, the Swan River Colonies First Surveyor General, John Septimus Roe. It is the desire of Mandoon Estate to preserve the cultural and historical heritage of this property as well as demonstrate the full potential of the Swan Valley as a significant Wine producing region.

The Mandoon Estate winery was established in 2010 in the Swan Valley with wines being produced under the guidance of Ryan Sudano (Senior Winemaker).

Source: This is an extract from the company's own website.

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📌 Venue Manager (City of Vincent)
🏢 Mandoon Estate Pty
📍 City of Vincent