Club Duty Manager
Cabravale Club Resort | Full-Time

Lead and Inspire at Cabravale Club Resort!

At Cabravale Club Resort, we're more than a club – we're a vibrant destination at the heart of the community. Following the completion of our extensive renovations, our revitalised venue now brings together exceptional dining, exciting entertainment, contemporary facilities and welcoming spaces designed for members, guests and the wider community.
Join a passionate, community-focused team and help deliver the high standard of service our newly transformed resort is known for. Your leadership and operational expertise will be valued as we build on this exciting new chapter and create memorable experiences for every member and guest.

About the Role
We are seeking a dynamic and experienced Club Duty Manager to oversee and manage the operational activities of Cabravale Club Resort. As a Duty Manager, you will play a pivotal role in ensuring the smooth and productive operation of the club, maintaining high standards of customer service, compliance, and security.
You will:

- Lead a diverse team across multiple departments.
- Ensure a safe, enjoyable, and welcoming environment for all members and guests.
- Demonstrate leadership, problem-solving skills, and commitment to excellence.

Key Responsibilities

- Manage the Club's daily operations, leading Gaming Floor Service Managers, Operations Supervisors, and staff.
- Take direct responsibility for management of the Club during and out of hours operations.
- Monitor and implement Club policies and procedures, ensuring service standards and staff presentation.
- Provide proactive leadership, demonstrating commitment to quality service.
- Ensure compliance with all legislative and regulatory requirements.
- Oversee promotional activities and the Club's audio-visual systems.




- Conduct regular walk-throughs, ensuring compliance with the Club’s Code of Conduct.
- Complete accurate reporting, including Risk Manager and ERM daily shift reports.
- Liaise with law enforcement, inspectors, staff, and guests to ensure smooth operations.
- Maintain adherence to security procedures and ensure sufficient security coverage.

Skills & Experience

- Proven experience in a management role within a club, hospitality, or similar environment.
- Strong leadership and team management skills, with the ability to motivate and inspire.
- Excellent communication, interpersonal, and problem-solving skills.
- Thorough knowledge of club operations, compliance requirements, and industry best practice.
- Ability to make sound decisions under pressure and handle challenging situations effectively.
- Proficiency in computer systems and relevant software.
- Current RSA, Advanced RCG and First Aid certifications (mandatory).
- Current National Police Check, or willingness to obtain one.

Your Commitment
As a full-time Club Duty Manager, you will be a key leader in our team, ensuring exceptional service and smooth operations across Cabravale Club Resort's extended operating hours.

- Staff are onsite from 7:00 am. The Club opens at 9:00 am, the gaming floor opens at 10:00 am, and the Club closes at 4:00 am.
- Flexibility is essential – mornings, afternoons, evenings, and late nights are part of the rotating roster.




- Ability to thrive in a lively, fast-paced environment with a positive and professional attitude.

Are You a Great Fit?

- Do you possess exceptional leadership and communication skills?
- Are you passionate about delivering outstanding customer service and creating memorable experiences?
- Do you have a robust understanding of club operations and compliance?
- Are you proactive, motivated, and able to make sound decisions under pressure?
- Are you comfortable working nights, weekends, and public holidays?

What We Offer

- Pay: $110,000 + super
- Benefits: Employee discounts, staff meal and beverage allowances, ongoing training and development
- Schedule: Rotating roster, including nights, weekends, and public holidays

Application Questions

- Do you have previous customer service or hospitality experience?
- Are you over 18?
- Are you available to work across our operational coverage hours, from 7:00 am to 4:00 am, 7 days a week?
- Do you hold valid RSA and Advanced RCG competency cards?
- Do you hold a current National Police Check, or are you willing to obtain one?

Licences & Certifications

- RSA and Advanced RCG competency cards (required)
- Current National Police Check, or willingness to obtain one
- First aid

Ready to Join Our Team?
This is your opportunity to make a lasting impact within our resort community. As Club Duty Manager, you'll lead and inspire our team, ensuring every shift runs smoothly and every member and guest enjoys the best of our newly transformed venue.

If you're ready to take on a challenging and rewarding role where your contribution truly matters, apply now and help us deliver exceptional experiences at Cabravale Club Resort.

Please note, only shortlisted candidates will be contacted.

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