You're the kind of person who answers the phone with a smile, has a sixth sense for when something’s off in a spreadsheet, and enjoys a cheeky laugh in between inbox wrangling and order chasing.

Sound familiar? Keep reading.

Our client is a well-known, well-loved, and very well-established business based in Welshpool.

Their sales reps and service technicians are kicking goals all over the country, and they need a switched-on, people-loving Administrator to help keep things running like a dream behind the scenes in the service team.

To get you in the mood, here is our service ticket for this role:

---- SERVICE TICKET REQUEST ----

Customer request (what's in it for you)

- Commercial customers from more industries than you can imagine that are great to deal with
- A close-knit office of around 20, plus sales reps in every state. They laugh a lot, they're a bit quirky, and they back each other
- A national business where service isn't a department, it's the whole point
- Free onsite parking
- Early starts 7:30am

Issue description (the job)

- Providing exceptional customer service to customers all over Australia
- Answering the phones and the inbox when a client needs help, solving problems and turning "it's stopped" into "it's sorted"
- Booking repairs and lining up the right contractor
- Ordering parts,



raising purchase orders and taking care of the invoicing. Everything runs on transparent processes, customer portals and MYOB, so nothing's a guessing game
- Follow-up (flagged "very important")

Required to resolve (the must haves)

- Experience in a similar customer service, admin or coordination role
- Comfortable with Outlook and happy to learn systems like MYOB and customer portals. It's all in a process, and you'll be shown the way
- A finisher. Loose ends make you itchy (you're in the right place)
- You can juggle five things, know which one matters most, and not get in a spin doing it
- Calm with the odd grumpy caller and thick-skinned enough not to take it home. You don't take it personally, you take it to sorted
- Attitude is 100% of this. If helping people gives you a genuine buzz, you're who they want

Resolution

Hit apply with your CV and a cover letter with a few lines about the best bit of customer service you've ever given (or received). I'll call you for a proper chat about the team, the role, or reach out to me on 08 6140 1***.
Additional information

- Stable and established business with generous and thoughtful leaders
- Culture is KING - must be a good human and have a little bit of sass
- Free on site parking and early starts - 7:30am

📌 Administrator - Customer Service (Perth)
🏢 Itch
📍 Perth