Job Description

About the Role

We’re looking for an ICT Business Analyst to join our growing technology team and help shape how our business runs day to day. This is a hands-on, business-facing role where you’ll bridge the gap between our finance, operations and Sales teams — translating business needs into practical, well-implemented system solutions.

You’ll play a key role in our upcoming ERP transformation, working closely with stakeholders across Finance, Supply Chain, Manufacturing, Sales and Customer Service to gather requirements, configure and test new functionality, and ensure a smooth transition to Microsoft Dynamics 365 Business Central.

Key Responsibilities

You’ll Be Responsible For

- Business partnering: Working with stakeholders across Finance, Supply Chain, Manufacturing, Distribution, Sales and Customer Service to understand requirements, identify issues and prioritise improvements.
- ERP implementation: Supporting the end-to-end implementation of Microsoft Business Central — from requirements gathering and process mapping through to configuration, data migration, testing and go-live.
- Finance process alignment: Applying your finance background to ensure new systems and workflows support accurate reporting, reconciliation, and financial controls.
- Process & workflow improvement: Analysing existing business processes and designing improved, standardised workflows and approvals within the new ERP environment.
- Systems support: Providing day-to-day support for Business Central and related business applications, troubleshooting issues and coordinating resolutions with IT and vendors.
- Data & reporting: Analysing business data, investigating discrepancies, and supporting reporting and decision-making using tools such as Excel, SQL or Power BI.
- Testing & change management: Coordinating user acceptance testing,



documentation, training and communication to ensure the business successfully adopts new solutions.
- Stakeholder & vendor management: Liaising with implementation partners, vendors and internal teams to keep the project on track and issues resolved quickly.

Skill & Experience

About You

We’re looking for someone with:

- 2+ years’ experience in a Business Analyst, Systems Analyst, Finance Systems Analyst or similar role.
- Bachelor’s degree in Information Technology, Business or related field (or equivalent experience); Post-Graduate degree are highly regarded
- Tertiary qualifications or BA/Agile certifications (IIBA, CBAP, CCBA, CSPO, PSM) are a bonus.
- A finance background — this could be a degree, prior role, or hands-on experience with financial processes such as AP/AR, reconciliation, budgeting or reporting.
- Hands-on experience implementing or configuring a new ERP system (full lifecycle: requirements, configuration, testing, go-live and post-launch support).
- Solid working knowledge of Microsoft Dynamics 365 Business Central
- Strong business process analysis, problem-solving and requirements-gathering skills.
- Excellent stakeholder engagement skills, with the ability to translate business needs into clear, practical technology solutions.
- Experience with data analysis and reporting tools (Excel, SQL, Power BI) is highly regarded.
- A proactive, detail-oriented approach and genuine interest in improving how a business operates.

Why Join Us

- Play a hands-on role in a major ERP transformation from the ground up.
- Work across a well-established, growing office furniture business with real ownership of outcomes.
- Collaborative, down-to-earth team culture.
- Market-competitive salary based on experience, plus superannuation.
- Genuine opportunities for career growth as the business and technology function scale.

📌 ICT Business Analyst (Zetland)
🏢 Infinity Commercial Furniture
📍 Zetland