PERSOL are seeking an experienced Customer Service Supervisor for a 12-month casual assignment with an established business in the concrete industry.
This hands-on role involves leading a busy customer service team and working closely with schedulers to ensure accurate orders, timely deliveries and excellent customer service.
About the role
- Lead, coach and support the customer service team.
- Ensure customer orders, delivery requirements and charges are recorded accurately.
- Coordinate with schedulers to manage deliveries, maximise truck loads and communicate changes.
- Resolve customer complaints and negotiate alternative delivery times.
- Manage staff rosters, leave coverage and staffing hours.
- Monitor team KPIs and improve service and order accuracy.
- Escalate site and delivery safety concerns.
About you
- Previous experience supervising a team in a demanding customer service environment.
- Robust communication, problem-solving and conflict resolution skills.
- Excellent attention to detail and accurate data entry.
- Confidence using computer systems and learning new software.
- Ability to manage competing priorities and remain calm under pressure.
- Good knowledge of local suburbs and geography.
- Experience in building products, manufacturing, transport or logistics would be advantageous.
What's on offer
- 12-month casual assignment.
- A varied role combining people leadership, customer service and delivery coordination.
- The opportunity to improve team performance and the customer experience.
Apply now or reach out to Samuel Hunt - ••••@persolapac.com to find out more.
Who we are
At PERSOL, we connect people to meaningful work and growth.
With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.
We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.
We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.
Ready to make your next move? Apply now to join our team.
To learn more about life at PERSOL, visit persolaustralia.com
Or follow us on LinkedIn at linkedin.com/company/persolapac for the latest updates and opportunities.
📌 Customer Service Supervisor (Swanbank)
🏢 PERSOL
📍 Swanbank
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