Service Navigator

For all people in Australia living with mental health and wellbeing challenges to live a life that is meaningful to them.

Position Details

- Full-Time Maximum Term Contract until 13 December 2026 (likely to be extended to 15 February 2027)
- Classification: SCHADS Level 4 with a salary range of $92,378 - $99,393 per annum pro rata + Superannuation
- Salary packaging arrangements apply
- Location: Ipswich (however remote or hybrid working arrangements across Darling Downs or West Moreton will be considered)

About your new role

The Service Navigator is part of a multidisciplinary mental health team which includes clinical oversight, to deliver structured intake, assessment, triage, and referral services for individuals in the community who experience mental health challenges and are seeking support.

This position will assist consumers to have choice in accessing a range of relevant health and support services to achieve recovery goals and manage their health conditions on a day-to-day basis in the community. The role provides support to consumers, families, and carers to have a better understanding of the service options available across a range of service domains.

The Service Navigator will use the Initial Assessment and Referral Decision Support Tool (IAR-DST) to support triage and care recommendations, helping to match consumers to the most appropriate level of support based on their needs and circumstances.

The Service Navigator supports program leaders in actively identifying, engaging, and building strong relationships with key stakeholders across the system of care including the establishment of key partnerships, community engagement and promoting access to workforce and collaborative development opportunities. The position will promote effective multi-disciplinary care to service providers and enable understanding of psychosocial consumer referral pathways, available supports, service gaps and service capacity.

Service Navigators will work as part of a collaborative team approach, supported by regular opportunities to reflect upon their practice and access comprehensive training and supervision.

About Neami National

We're Neami. We're big believers in everyone having the opportunity to live a full life. We support people to achieve wellbeing and mental health outcomes that matter to them. We provide services across Australia for mental health and wellbeing, housing and homelessness,



and suicide prevention.

For some people, this means having a stronger sense of self. For others, it may mean nurturing relationships or building the confidence to tackle tomorrow. We support people to improve their quality of life in a way that suits them.

We're proud to support 34,000+ people living with mental health challenges each year across Australia and offer services over 40 different Indigenous lands.

Further information about Neami National and the organisations Values https://www.neaminational.org.au/about/

What will Neami offer

- Generous leave entitlements including Gratis Leave, Wellness Leave and Parental Leave (pro-rata)
- Optional monthly Accrued Day Off (ADO) for full-time staff
- 5% Annual Leave Loading
- Flexible work arrangements are available for maintaining your work-life balance
- Professional development through regular practice development sessions and coaching with your supervisor
- Ongoing extensive in-house Learning and Development programs to encourage learning and skill-building
- Fitness Passport membership to support your health and wellbeing (available in most States/Territories and subject to minimum working hours and/or length of service)
- Employee Assistance Program (EAP) through TELUS - providing holistic health and wellness supports and resources to Neami staff and their immediate family

What you will bring to the role

- Formal tertiary qualification in a related field and/or equivalent experience working in a relevant setting.
- Demonstrated understanding of the mental health sector or equivalent.
- Experience working with consumer information systems, maintaining accurate documentation and data collection.
- High level of interpersonal skills and emotional intelligence.
- Strong emotional resilience including the ability to sit with discomfort, distress and people in crisis.
- Proven ability to work autonomously with minimal supervision and to prioritise multiple tasks to meet conflicting deadlines.




- Ability to establish respectful professional relationships that have explicit boundaries with consumers, staff and partner organisations.
- Ability to adapt communication style to meet the needs of a diverse range of people and identify changing needs within a group.
- Transferable sector knowledge and experience.
- Awareness of risk assessment and principals of risk management.
- Commitment to trauma-informed, recovery-oriented, and culturally responsive practice.
- Strong computer literacy.

What the role requires

- National Criminal History Check (police check) - disclosable outcomes considered
- Current Working with Children Check
- Australian working rights
- A valid driver's licence
- Appropriate evidence of vaccinations as per the Vaccine Preventable Diseases (VPD) requirements: Hepatitis B, Measles, Mumps. Rubella (MMR), Varicella (Chickenpox) and Pertussis (Whooping Cough)

How to apply
The terms and conditions of the role are listed in the position description which can be found on the Neami Job Vacancy portal (please select the paperclip icon in the top right-hand corner).

To apply for this position, please:

- Click the 'Apply' button where you will need to create a username and password
- Upload your resume and cover letter detailing your previous work experience, suitability for this role and how you would prefer to be contacted.

If you are excited about this role and have further questions or if you require any adjustments to participate in the recruitment process, please contact:
Shannon Fitzsimmons, Service Manager for DDWM MMHps - ••••@neaminational.org.au

If you have any technical issues when applying for this role, please email ••••@neaminational.org.au for assistance.

Applications Close: 6 November 2026

Be Yourself - Neami values and celebrates diversity including multidisciplinary teams and the unique backgrounds, experiences and contributions that each person brings to our community. First Nations people, those identifying as LGBTQIA+, people with disabilities and culturally and linguistically diverse people are encouraged to apply. Our aim is to create a workforce that is accessible, inclusive and reflects the community in which we live.

Neami is committed to the safety and wellbeing of children and young people. We commit to providing accessible and safe physical and online environments for all children and young people. Click here for the full statement.

📌 Service Navigator (Ipswich)
🏢 Neami National
📍 Ipswich