Full-Time | Remote – Australia-Wide | Global Education Organisation

Help us deliver Student Experience Excellence across the world.

At Body Athletica, we believe exceptional education extends well beyond the classroom.

From a student's first enquiry through to enrolment, learning, graduation and ongoing professional development, every interaction is an prospect to create a positive and lasting experience.

As our international Pilates education business continues to grow, we are looking for an experienced and motivated Student Experience Coordinator to help us establish and lead a responsive, consistent and high-performing Student Experience function.

This is an exciting opportunity for someone who loves supporting people, improving processes and developing teams and who wants to make a meaningful contribution to a growing international education organisation.

About Body Athletica

Body Athletica is an Australian-founded Pilates education organisation delivering instructor training across Australia and internationally.

Our courses and educational experiences bring together students, trainers and Pilates professionals from across Australia, Bali, New Zealand, the United Kingdom, Europe, Asia and North America.

We are continuing to expand our international delivery, educational programs and global community.

At the heart of our organisation is a commitment to Student Experience Excellence.

We want every student to feel heard, understood, supported and confident throughout their journey with us.

About the opportunity

Reporting directly to the General Manager, the Student Experience Coordinator will take operational ownership of our primary student and general enquiry channels, ensuring students, prospective students, graduates and other community members receive timely, accurate and professional support.

You will be responsible for coordinating enquiries across email, social media messaging and other communication channels, while developing the systems, processes and service standards required to support our international operations.

You will also provide day-to-day leadership to our Philippines-based Student Experience Officer and help develop our broader Student Experience team as the organisation grows.

This is a hands-on coordination and leadership role, combining direct student support with team supervision, service improvement and operational development.

We are looking for someone who can build a strong service function while remaining actively involved in delivering exceptional support.

What you'll be responsible for

Student Experience & Enquiry Management

- Oversee student services and general enquiry channels, including email and social media messaging.

- Ensure students and customers receive accurate, timely and personalised responses.

- Coordinate enquiries relating to enrolments, course information, learning access, assessments, certification, workshops and general support.

- Take ownership of enquiries from initial contact through to resolution.





- Manage escalations and follow up with internal teams to ensure nothing is overlooked.

- Support appropriate handling of student complaints, sensitive matters and welfare concerns.

Team Coordination & Leadership

- Provide day-to-day supervision, coaching and support to Student Experience Officers.

- Coordinate workloads, service coverage and international handovers.

- Monitor response quality, productivity and service performance.

- Develop team knowledge, confidence and capability.

- Help establish a collaborative and accountable service culture.

Systems, Processes & Quality

- Establish and maintain a central Student Experience Knowledge Base.

- Develop clear communication templates, procedures and escalation pathways.

- Implement and monitor service standards across all communication channels.

- Support the improvement of shared inboxes, CRM systems and enquiry management processes.

- Review service quality and identify opportunities for improvement.

- Ensure student information and communication records are accurate and appropriately maintained.

Reporting & Continuous Improvement

- Monitor enquiry volumes, response times, resolution performance and recurring issues.

- Provide regular Student Experience reporting to the General Manager.

- Identify opportunities to improve student onboarding, communication and support.

- Work collaboratively with Education, Sales, Marketing, Operations, Finance and other teams to resolve issues.

- Recommend practical improvements that reduce avoidable enquiries and strengthen the overall student journey.

About you

You are a confident, organised and solutions focused service qualified who takes pride in delivering exceptional experiences.

You understand that great service is not simply about responding quickly. It is about taking responsibility, providing accurate information and ensuring people receive the support they need.

You enjoy developing people, creating structure and finding better ways of working.

To succeed in this role, you will bring:

- Demonstrated experience in student services, customer service, member services or a related service environment.

- Experience coordinating or supervising service delivery and supporting team performance.

- Exceptional written and verbal communication skills, including strong professional written English.

- Experience managing multiple communication channels and competing priorities.

- Confidence handling complaints, sensitive enquiries and complex service situations.

- Strong organisational skills, sound judgement and attention to detail.

- Experience developing service procedures, communication templates or knowledge resources.





- Confidence using digital systems, shared inboxes, CRM platforms or service management tools.

- The ability to work independently and collaboratively in a remote environment.

- A genuine commitment to delivering outstanding student experiences.

Highly regarded, but not essential:

- Experience in education, training or student administration.

- Experience in the fitness, Pilates, health or wellness industries.

- Experience supporting international students or global communities.

- Experience managing remote or offshore team members.

- Familiarity with ticketing systems, service reporting and quality assurance processes.

You do not need to be a Pilates instructor or hold a Pilates qualification. Your ability to lead an exceptional Student Experience function is what matters most.

Why join Body Athletica?

Make a genuine impact

This is an opportunity to help shape a developing function and influence how students experience Body Athletica across the world.

Be part of an international organisation

Work with a growing education business supporting students, trainers and partners across multiple countries.

Take ownership and build something meaningful

You will have the opportunity to establish processes, develop team capability and contribute directly to the future of our Student Experience operations.

Work collaboratively with leadership

Reporting directly to the General Manager, you will work closely with key teams across the organisation and have the opportunity to contribute ideas and improvements.

Work remotely from anywhere in Australia

This is a full-time, Australia-based position open to suitably qualified applicants residing in any Australian state or territory.

Although the role may appear under Brisbane QLD for SEEK advertising purposes, there is no requirement to reside in Brisbane or Queensland.

You will work collaboratively with our Australian and international teams, supporting Body Athletica's global Student Experience operations.

What success looks like

You will know you are making a difference when:

- Students receive consistently timely, accurate and personalised support.

- Enquiries are followed through to resolution rather than passed between departments.

- Student Experience Officers feel supported, trained and confident.

- Communication standards and processes are clear and consistently applied.

- Recurring student issues are identified and addressed.

- Our students experience Body Athletica as one connected and supportive organisation.

Ready to make a difference?

If you are passionate about creating exceptional experiences, developing teams and improving the way organisations support their communities, we would love to hear from you.

To apply, please submit your CV and a cover letter outlining your relevant experience and what attracts you to this opportunity with Body Athletica.

Applications close at 5:00pm AEST on Monday 19th October 2026.

We look forward to hearing from you.

📌 Student Experience Coordinator - Remote Australia-wide (Brisbane)
🏢 Australian Careers Training
📍 Brisbane