? Collections Officer - Join a Team Where Success Is Celebrated and Careers Thrive

Make an Impact One Conversation at a Time

At ARMA Group, we're looking for motivated, resilient, and customer-focused Collections Officers to join our high-energy team. Every day is different as you help customers find solutions, negotiate outcomes, and make a real impact while building valuable communication and negotiation skills.

Whether you're an experienced collector or looking to kick-start a rewarding career, we'll provide the training, support, and opportunities to help you succeed.

? What You'll Be Doing

- Speaking with customers to find solutions for outstanding accounts

- Negotiating payment arrangements that work for both customers and clients

- Assisting customers experiencing financial hardship

- Managing inbound and outbound customer calls

- Building rapport and maintaining positive customer relationships

- Problem-solving and overcoming objections with confidence

- Achieving individual and team goals while delivering exceptional customer service

- Keeping accurate records and ensuring compliance requirements are met

? What Makes You a Great Fit?

- You love talking to people and building connections

- You're resilient and thrive when faced with challenges

- You have robust communication and negotiation skills

- You're confident, motivated, and goal-oriented





- You enjoy problem-solving and thinking on your feet

- You bring positivity, energy, and a team-first attitude

? Experience That Helps

- Collections or recoveries experience

- Customer service, retail, hospitality, sales, or contact centre experience

- Financial services experience

- Working towards targets, KPIs, or performance goals

No collections experience? No problem! If you've got the right attitude and willingness to learn, we want to hear from you.

? Why You'll Love Working Here

- Monthly competitions and incentives with awesome prizes

- Bonus earning potential

- Genuine career progression opportunities

- Ongoing training and development

- Team events, celebrations, and rewards

- Supportive leaders who want to see you succeed

- Fast-paced, fun, and energetic culture

At ARMA, we work hard, celebrate success, and support each other every step of the way.

? Ready to Take the Next Step?

If you're driven, customer-focused, and ready to join one of Australia's leading recoveries and collections organisations, we'd love to meet you.

Apply today and start building a career where your hard work is recognised, rewarded, and celebrated!

Applicants must be Australian Citizens or Permanent Residents. A National Police Check will be required as part of the recruitment process.

📌 Collections Officer (North Lakes)
🏢 ARMAGROUP
📍 North Lakes