The IMB Charlestown team is hiring a full-time Senior Customer Service Representative. The successful candidate will provide great service to IMB members and support team leadership, personal lending and branch operations. The hours are 8.45am-5.15pm, Monday-Friday working from the IMB Charlestown branch.

About the role

- Processing personal loan applications from initial inquiry to approval

- Support the Branch manager in coaching and leading a small team

- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries

- Exploring new opportunities to find the right financial solutions that may improve their position

- Using various technologies, systems and digital platforms, cash handling and balancing

- Contributing to product and service initiatives/activities for the region

- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties

- Assisting in the daily operational requirements of the branches.

About you

- Experience working in financial services

- Personal lending experience (essential)

- Availability to work full-time, Monday-Friday

- A proven track record of positive performance and aptitude for learning,



technology and business operations

- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism

- Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.

About IMB

We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we are focused on delivering great experiences, trusted service, and innovative solutions that make banking easier. An award winning and growing organisation, we have donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.

IMB Benefits include:

- Great training and onboarding

- Genuine career pathways and opportunity to accelerate your skills and experience

- A supportive culture that actively promotes diversity and inclusion

- Designated wellbeing days

- Friendly and skilled team environment

- Product concessions

- Purchase leave options

- Paid parental leave.

To apply, follow the prompts. Applications close October 18, 2026. For further information, please send your enquiries to ***********@imb.com.au. Please note that email applications are not accepted.

📌 Senior Customer Service Representative - Charlestown
🏢 Imb Bank
📍 Charlestown