About the role

Renaissance Dermatology Pty Ltd is seeking a friendly Medical Receptionist to join our team in Doncaster on a casual basis, with a planned transition to permanent part-time employment within 3–6 months by mutual agreement. Based in Doncaster, VIC 3108, this role is fundamental to the smooth operation of our dermatology practice. As a Medical Receptionist, you will be the first point of contact for our patients, providing exceptional customer service whilst managing administrative tasks that are essential to our clinic's daily operations. This position offers flexibility whilst contributing meaningfully to the healthcare experience we deliver to our patients.

What you'll be doing

- Welcoming patients and providing warm, professional customer service, and directing calls to appropriate staff members

- Answering and managing incoming phone calls and patient enquiries

- Managing patient appointments and scheduling, including booking, confirming and rescheduling consultations

- Processing patient payments and Medicare claims

- Managing referrals and ensuring required documentation is in place

- Sending appointment confirmations and reminders

- Maintaining accurate patient information and records in compliance with privacy legislation

- Liaising with doctors, nurses and other members of the clinical team

- Managing day-to-day reception and administrative duties

- Following practice policies, procedures and booking guidelines

- Processing patient registrations and maintaining accurate medical records

- Supporting the 2IC/Practice Manager and wider team with administrative tasks as required

What we're looking for

- Experienced in medical reception or healthcare administration

- Warm, approachable and genuinely patient-focused

- Highly organised with excellent attention to detail with the ability to prioritise multiple tasks





- Confident communicating with patients both in person and over the phone

- Professional, reliable and well presented with a professional demeanour

- Comfortable working in a fast-paced environment while maintaining accuracy

- Able to prioritise tasks and remain calm under pressure

- A strong team player who is willing to support colleagues

- Ability to maintain confidentiality and handle sensitive patient information appropriately

- Able to maintain a high level of confidentiality and professionalism

- Flexibility to work as a casual team member with varying shift patterns

- Proficiency in using microsoft office and Zedmed (PREFERRED)

What we offer

We offer a casual position that provides flexibility around your schedule, making it ideal if you're seeking work that adapts to your lifestyle. You will be part of a professional healthcare team in a well-established dermatology practice. The role provides an opportunity to develop your skills in medical administration within a supportive clinical environment. Working at Renaissance Dermatology allows you to gain valuable experience in the healthcare sector and contribute to positive patient outcomes.

About us

Renaissance Dermatology Pty Ltd is a boutique dermatology practice located in Doncaster, serving the local community with specialised skin care and dermatological treatments. Our practice is committed to delivering high-quality, patient-centred care in a professional and welcoming environment. We pride ourselves on our team's dedication to excellence and our focus on providing the best possible experience for every patient who walks through our doors.

Apply now

If this sounds like you and you’re an experienced Medical Receptionist looking for a flexible casual prospect with the potential to transition to part-time, we’d love to hear from you.

Apply through SEEK now and submit your resume along with a brief cover letter outlining your relevant experience.

📌 Medical receptionist (Doncaster)
🏢 Renaissance Dermatology
📍 Doncaster