About the role

At Magic, we recognize that our Site Managers are critical to the operations of our business. Without a strong and capable leader who can bring out the best in our teams, our customers, and our team members, we know that true success is just not possible. Our Site Managers are responsible for the day-to-day running of the car wash business, as well as thinking big picture on how to continuously lift the bar on performance and sales.

Key responsibilities

- Recruit, onboard, induct, train, supervise, and develop employees to maintain a skilled, safe, and high-performing workforce.
- Champion exceptional customer service standards across all driveway and wash bay operations to build long-term customer loyalty.
- Determine product mix, monitor chemical and detailing stock levels, manage service standards, and oversee daily operational requirements.
- Formulate and implement local purchasing, sales, and promotional strategies, including setting membership options and pricing.
- Promote and advertise the establishment's car washing and detailing goods/services to maximise sales revenue and engagement.
- Work directly alongside team members on the driveway to provide regular on-the-job feedback, coaching, and adherence to operational procedures.
- Manage site presentation, facility maintenance,



and equipment upkeep to meet clean, safe, and professional standards.
- Maintain accurate records of stock inventories, daily sales, financial transactions, roster costs, and overall site performance.
- Interpret business reports and operational data to continuously improve profitability and efficiency.
- Ensure strict compliance with workplace health and safety (WHS), environmental standards, and all statutory employment regulations.

About you

- At least 1 year of relevant management work experience in a fast-paced retail or service environment
- 1 year of experience managing a team that operates via an established system, like a rapid food, a service business, or a large retail outlet with more than 10 team members
- Relevant Qualification
- Availability to work weekends as well as throughout the week

About us

Magic Hand Car Wash, Australia's best-rated Car Wash, is seeking an experienced, results-driven leader to join our Southport, Queensland team, with a passion for delivering outstanding customer service. Celebrating our 30 plus years in business, we've fine-tuned a business model and customer offer that has proven itself across our 24-plus sites, Australia-wide.

📌 Retail Store Manager (Southport)
🏢 Magic Hand Car wash Southport
📍 Southport