The IMB Charlestown team is hiring a full-time Senior Customer Service Representative. The successful candidate will provide great service to IMB members and support team leadership, personal lending and branch operations. The hours are 8.45am-5.15pm, Monday-Friday working from the IMB Charlestown branch.
About the role
- Processing personal loan applications from initial inquiry to approval
- Support the Branch manager in coaching and leading a small team
- Having conversations and interactions with members via all channels (in person, online and over the phone) and assisting them with their banking and insurance needs and enquiries
- Exploring new opportunities to find the right financial solutions that may improve their position
- Using various technologies, systems and digital platforms, cash handling and balancing
- Contributing to product and service initiatives/activities for the region
- Maintaining a high level of operational adherence in line with company and regulatory standards, policies and procedures and carry out administrative duties
- Assisting in the daily operational requirements of the branches.
About you
- Experience working in financial services
- Personal lending experience (essential)
- Availability to work full-time, Monday-Friday
- A proven track record of positive performance and aptitude for learning,
technology and business operations
- A genuine passion for providing great service, creating positive customer experiences and people interactions with patience and professionalism
- Commitment to helping customers in their day-to-day banking requirements and to achieve their financial goals and dreams.
About IMB
We are proud of our 145-year history helping members achieve their financial goals. As a member-owned bank, we are focused on delivering great experiences, trusted service, and cutting-edge solutions that make banking easier. An award winning and growing organisation, we have donated more than $13 million through our Community Foundation to over 1100 projects in the communities in which we live.
IMB Benefits include:
- Great training and onboarding
- Genuine career pathways and opportunity to accelerate your skills and experience
- A supportive culture that actively promotes diversity and inclusion
- Designated wellbeing days
- Friendly and professional team environment
- Product concessions
- Purchase leave options
- Paid parental leave.
To apply, follow the prompts. Applications close October 18, 2026. For further information, please send your enquiries to ••••@imb.com.au. Please note that email applications are not accepted.