Join a major customer service project across the Illawarra

McArthur is recruiting a team of Customer Service Officers and Team Leaders for an upcoming transport-focused customer engagement project across Wollongong and surrounding locations.

You'll work as part of a two-person street team at busy public transport locations, helping customers with information, directions and wayfinding while providing a friendly, visible and professional presence on the ground.

This is a great opportunity for people who enjoy working with the public, like being out and about, and want to be part of a large, well-organised project team.

The role

Depending on your location and shift, you may be responsible for:

- Welcoming and assisting customers
- Providing directions, information and wayfinding support
- Working closely with your street-team partner
- Monitoring customer activity and identifying issues
- Providing feedback from the field
- Completing simple end-of-shift reporting
- Escalating issues to Team Leaders and project management
- Following project procedures, safety requirements and daily briefings

We also have opportunities for experienced Team Leaders, who will take on additional responsibility for communication, coordination, reporting and supporting teams across the project.

About you

We're looking for people who are:

- Friendly, confident and approachable
- Reliable and punctual




- Comfortable speaking with members of the public
- Calm and professional in busy environments
- Able to follow instructions and work as part of a structured team
- Flexible with locations and shift times

Experience in customer service, events, hospitality, tourism, transport, retail, venues, concierge or other public-facing roles would be highly regarded.

Availability

The project is expected to run for approximately one month and will include a mix of:

- Weekday shifts
- Weekend work
- Early morning starts
- Multiple Wollongong and Illawarra locations

Candidates with strong availability across the project period will be highly regarded.

Project-specific training and operational briefings will be provided before deployment.

More than one project

Strong performers may also have the chance to work across future McArthur projects and events, providing further casual work across customer service, transport and event operations.

Interested?

If you enjoy working with people, can think on your feet and want to be part of a high-profile project team across the Illawarra, we'd love to hear from you.

Apply now with your current resume and details of your general availability.

Further project information will be provided to shortlisted candidates during the recruitment process.

📌 Customer Service Officers - Wollongong Street Teams
🏢 Mcarthur
📍 Wollongong