We’re on the hunt for a proactive, motivated people-person to join our Guest Services team. At iFLY Gold Coast, our Guest Services team set the tone. You’re the first hello, the friendly voice on the phone, and the calm, capable person who keeps everything running smoothly.

What you’ll be doing:
Greeting guests and guiding them through the iFLY experience
Making and managing bookings via phone, email, and in person
Handling enquiries, reschedules, check-ins, and waivers
Using POS systems for sales, cash handling, and reconciliation
Staying organised, calm, and productive in a fast-paced setting
Actively engaging with guests, problem-solving, and gaining feedback
Assisting with photos and videos for social media content
General front-of-house duties, admin, and keeping the space tidy

We’re looking for someone who:
Has excellent people skills and can chat to just about anyone
Is confident, organised, and hardworking
Has excellent computer skills and a strong phone manner
Is comfortable working weekdays, evenings, weekends, and public holidays
Is happy to jump in front of a camera (or behind it) for social content




Has experience with POS or booking systems

Who are we:

We are an indoor skydiving wind tunnel based in Surfers Paradise. Our weekdays are filled with sports skydivers, tourist and school groups. Our weekends are for families, locals and birthday parties. We are passionate about our product and we love to fly!

Hours & Pay:

Your hours will vary based on operational needs, you might be working weekends and may also include mid-week shifts, evenings, and public holidays - with increased hours over the Xmas and January period. You’ll be paid an hourly rate with additional penalty rates for Sundays and public holidays, in line with the relevant award or agreement. Job advert shows the pay rate for adults - juniors paid as per the award.

How to Apply:

Please send your CV and cover letter and tell us why you'd jump for this role. Applications without a cover letter will not be considered.

Pay: $33.85 per hour

Work Authorisation:
Australia (Required)

Work Location: In person

📌 Ifly Gold Coast Guest Services Surfers Paradise
🏢 xReality Group
📍 Surfers Paradise