Part-Time | Approx. 15–20 hours per week | More hours available during school holidays
We’re looking for a friendly, reliable and customer-focused Duty Manager to join our team at Skaterz.
This is a hands-on role suited to someone who enjoys working with people, leading a team and creating a fun, welcoming experience for our customers. An interest in skating is a definite advantage!
About the Role
As Duty Manager, you’ll help oversee the day-to-day operation of the rink and support our team to deliver excellent customer service.
Your responsibilities will include:
Managing and supporting staff during rink sessions
Ensuring the team provides friendly, professional and engaging customer service
Assisting with the training and induction of recent staff
Running and overseeing private skating sessions
Helping ensure the rink operates safely and efficiently
Assisting customers with enquiries and resolving issues in a positive and skilled manner
Leading by example and helping create a fun and welcoming environment for customers and staff
About You
We’re looking for someone who is:
Customer-focused and genuinely enjoys helping people
Confident leading and supporting a team
Friendly, approachable and qualified
Reliable, responsible and able to work independently
Comfortable working in a busy, fast-paced setting
A good communicator with a positive attitude
Available to work additional hours during school holidays and busy periods
Interested in skating — experience or a passion for skating is an advantage, but not essential
Requirements
Current First Aid Certificate, or willingness/ability to obtain one
Current Working with Children Check, or willingness/ability to obtain one
Previous supervisory, team leader or customer service experience is desirable
Skating experience is an advantage