Port Melbourne
Full-Time Permanent
Parking Provided
WFH day post training

Our client is a well-established Australian importer and distributor of premium catering equipment, representing leading international brands across the food service industry.

With continued growth and a move into a modern, purpose-built Port Melbourne office, they are seeking an experienced Spare Parts Officer to join their Technical Services team.

This is a great opportunity to join a successful and growing business where you will work with quality products, develop your technical knowledge and build a long-term career with opportunities for future progression.

About the Role You will provide skilled and responsive service to customers and dealers, ensuring spare parts enquiries and orders are handled accurately and efficiently.
Your responsibilities will include:
Responding to customer enquiries by phone and email
Providing advice on spare parts, availability and pricing
Processing orders, quotations and enquiries
Following up customer orders and back-orders




Liaising with purchasing, warehouse, service and logistics teams
Supporting improvements to spare parts sales and processes

About You You will be a confident customer service professional who enjoys solving problems and finding practical solutions for customers.
Ideally, you will have:
Solid communication and customer service skills
Excellent attention to detail and follow-up
The ability to manage multiple priorities
Positive computer skills, including Outlook and Teams
CRM/ERP experience; Salesforce or Microsoft Dynamics GP advantageous
Basic to intermediate Excel skills
A positive, team-focused approach

If you're looking for a reliable permanent role with a growing business, good working conditions and genuine opportunities to develop and progress your career, we'd like to hear from you.

Apply now with your resume for a confidential discussion

📌 Customer Service & Spare Parts Coordinator Port Melbourne (Australia)
🏢 Symmetry Human Resources
📍 Australia