Senior Customer Support Coach & Escalation Expert Melbourne (Australia)

Senior Customer Support Coach & Escalation Expert Melbourne (Australia)

08 Oct
|
Transurban Group
|
Australia

08 Oct

Transurban Group

Australia

Transurban Group in Melbourne is seeking a Senior Customer Specialist Support Advisor to deliver expert support and coaching to customer service teams, ensuring high-quality resolutions and exceptional customer experiences.

You will escalate complex inquiries, coach staff, monitor queues and performance, and drive continuous improvement across hardship and dispute processes. A solid background in complaints handling and analytics is valued.
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📌 Senior Customer Support Coach & Escalation Expert Melbourne (Australia)
🏢 Transurban Group
📍 Australia

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