Job Description
Student Administration and Support Officer
Australis Business School is looking for an experiencedStudent Administration and Support Officerto join our team in Coburg.
This is a hands-on, student-facing role covering the full student lifecycle.
You will support students from application and admission through enrolment, course changes, day-to-day enquiries and completion.
You will also work closely with the Dean, academic staff and administration team to keep student records, systems and processes accurate and up to date.
Most of our students are international students, so clear communication, patience and a good understanding of Australian higher education or RTO administration are important parts of the role.
What you'll be doing
Respond to student enquiries in person, by phone and by email
Support admissions and enrolment processes for prospective and current students
Process student lifecycle requests including deferrals, withdrawals, leave of absence, course changes, transcripts and other student administration matters
Maintain accurate student records and documentation in the Student Management System (Meshed)
Work with PRISMS and support international student administration, including CoE-related processes
Assist the Dean and academic team with student follow-up, progress matters and administrative support where required
Help students understand administrative processes, policies and requirements
Support orientation, class administration, timetables, student documentation and completion activities




Assist with general campus and student administration as part of a small, hands-on team
Ensure records and processes are completed accurately and in line with relevant policies and regulatory requirements
Experience and Skills
A minimum of two years' relevant experience in an Australian higher education provider or RTO is essential
Experience working directly with international students
Strong written and verbal communication skills
Experience using a Student Management System is required;Meshed experience would be highly regarded
Experience withPRISMS and international student administrationwould be highly regarded
Knowledge of the National Code, CRICOS and student administration requirements is an advantage
Strong organisation and attention to detail, particularly when working with student records and documentation
Confidence dealing with students face-to-face and handling a range of enquiries professionally
Ability to manage competing tasks, use sound judgement and know when an issue needs to be escalated
Experience using Canvas or another LMS would be useful, but is not essential
A tertiary qualification is desirable, but for this role relevant experience is more key than qualifications.




Why join Australis Business School?
Competitive salary based on experience
Full-time, campus-based role with an immediate start available
Work across the full student lifecycle rather than one narrow area
Join a small team where your experience and contribution will be noticed
Opportunity to grow with an expanding higher education provider
About Us
Australis Business School is a TEQSA-registered Institute of Higher Education and CRICOS provider based in Coburg, Melbourne.
We offer a focused suite of higher education courses across business, accounting, research and early childhood teacher education.
Australis is approved to deliver the Bachelor of Business (Accounting), Graduate Diploma of Early Childhood Education, Master of Business Administration, Master of Business Research, and Master of Teaching (Early Childhood Education).
With a relatively small student cohort, we are able to maintain close contact with students and provide responsive support throughout their studies.
Staff work closely across academic and administrative functions, which gives students clear points of contact and allows issues to be followed up promptly.
For someone joining our team, this means working in an environment where you get to know the students, understand how different parts of the institute operate, and contribute across the full student experience rather than being limited to one narrow administrative function.
For more information, visit:
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📌 Student Administration And Support Officer (Melbourne)
🏢 Australis Business School
📍 Melbourne