Job Description
Job Description
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Part-time (0.6 FTE), ongoing position
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Based at headspace Eastern Shore (Rosny Park), on the lands of the Palawa People
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$***** per hour + 12% Super + Generous Salary Packaging advantages of up to $18,550
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Make your days meaningful
n Join a welcoming, purpose-driven team supporting young people to access mental health care and wellbeing support. At headspace Eastern Shore, you'll be part of a multidisciplinary service helping young people (aged *****) feel safe, heard and supported as they navigate life's challenges.
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Your role, your impact
n As the first point of contact for clients, families and visitors, you'll help create a positive and inclusive experience from the moment someone connects with the service. You'll play a central role in ensuring young people, families and community members feel supported, respected and at ease from their very first interaction.
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You'll be both the welcoming face of the service and a key support behind the scenes – helping keep things running smoothly while supporting individuals to feel confident taking the next step in their care journey.
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Key responsibilities:
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Create a warm and inclusive first impression
by welcoming clients, carers and visitors with care, respect and professionalism
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Manage reception operations
including phone enquiries, appointment bookings and confirmations, and maintaining accurate, confidential client records
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Support access to care
by coordinating bookings, referrals and clinician schedules, and liaising with GP clinics and external providers
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Keep the service running smoothly
by preparing reception and client spaces, supporting meetings and events, and managing day-to-day administrative tasks
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Provide broader administrative support
including data entry, and supporting multiple programs across the centre
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Work closely with clinicians and partners
to ensure coordinated, seamless service delivery
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About you
n You bring empathy, strong organisation and a collaborative approach to your work.
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You'll thrive in this role if you have:
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Experience in administration and/or reception roles, ideally within health or community services
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A compassionate, client-focused and non-judgemental approach, particularly when supporting young people aged ***** and their families/carers
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Strong communication and interpersonal skills, with the ability to build trust and understand client needs
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Proficiency in Microsoft Office (Word, Excel, Outlook) and confidence using data entry systems
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The ability to manage multiple tasks and priorities in a busy environment with attention to detail
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A strong commitment to confidentiality and respectful, person-centred practice
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What will make you stand out
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A qualification in Business Administration (Certificate level or above) - highly regarded
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Experience in youth mental health or community services
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Familiarity with healthcare systems, including referrals and care coordination
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Experience with Best Practice (desirable but not essential)
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Flexibility in work hours and a willingness to adapt to the needs of the service
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What's in it for you?
n Each is the lead agency for headspace. At Each you'll be supported to be your best.
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We provide:
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Supportive & inclusive culture
– Work with like-minded colleagues and leaders who genuinely care
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Boost your take-home pay
– Not-for-Profit Salary Packaging (up to $15,900 tax-free per year) plus an extra $2,650 tax-free for meals and entertainment.
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Professional development & training
– Access mentoring, supervision, leadership pathways, and discipline-specific learning.
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Support your wellbeing with access to Fitness Passport
– discounted access to hundreds of gyms, pools and fitness facilities nationwide for you and your family
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Endless career opportunities –




With over 200 programs across QLD, NSW, ACT, TAS
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Free, confidential support –
Our Employee Assistance Program is available for you and your family
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More leave when you need it –
5 weeks annual leave, personal/carer's leave, family & domestic violence leave, and the option to purchase extra leave
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Additional Information
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Upon application, please upload your resume and a brief cover letter addressing your suitability for the role.
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To view the full Position Description, click here or visit each.com.au, go to 'Work With Us' - 'Careers' - 'Open Roles' and search for this position.
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For more information or a confidential conversation, contact Helen Newton - Senior Administration Officer, at (email protected)
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Applications Close: Tuesday 7th July ****
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Applications will be reviewed as they are received. Interviews may take place during the advertising period – so don't miss out and apply today!
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Please Note: If you have previously applied for this position, there is no need to reapply as your application will already be considered.
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Our Commitment to Inclusion at Each
n At Each, inclusion is at the heart of how we work, connect and care. We're committed to a workplace where everyone feels safe, respected and able to be themselves. We celebrate diversity in all its forms, including Aboriginal and Torres Strait Islander Peoples, LGBTIQA+ communities, people with disability, people from diverse cultural and faith backgrounds, people with lived and/or living experience and people of all age and genders. Each is a child safe organisation with zero tolerance for child abuse, and we are committed to protecting the safety and wellbeing of all children and young people.
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Next Steps in the Hiring Process
n Learn more about next steps, check out our Hiring Process Guide.
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We are a **** Circle Back Initiative Employer - we commit to respond to every applicant. Didn't find the perfect role today? Join our Talent Community and be the first to hear about new Each opportunities!

📌 Administration Officer - Headspace (West Tamworth)
🏢 The Headspace
📍 West Tamworth