Job Description
Ever walked into an office and just... felt it?
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Good vibe. Good people. Coffee robust enough to survive a Melbourne winter.
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Yeah, that doesn't happen by accident.
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We're looking for someone who can
create that feeling on purpose
. Someone who takes pride in the details, remembers names, notices when something's off, and fixes it before anyone else even realises.
About First Focus
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We're First Focus, Australia's leading mid-market Managed Service Provider, and yes, we've been named #1 by Cloudtango nine years running.
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We've grown to 360+ people across Australia, New Zealand, and the Philippines, without turning into a corporate maze of approvals and buzzwords. People here are trusted, supported, and given room to actually do their job.
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We care a lot about our values (check them out here - especially
"Wow the Customer"
. In this role, your "customers" just happen to be your teammates. No pressure, just 40+ Melburnians expecting a great office experience every day.
Why this role is different
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This isn't your standard HR admin role hiding behind spreadsheets.
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This is:
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Part
culture builder
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Part
office ringmaster
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Part
HR problem-solver
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And occasionally part
"who organised this catering and why is it actually good?"
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Reporting to our Chief People Officer, you'll be the person who makes the Melbourne office feel like a place people want to come to, even when it's raining sideways and the tram is late.
What you'll be doing
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Keeping engagement high, not forced fun,



actual, real engagement
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Running the Melbourne office day-to-day, facilities, vendors, and all the bits people only notice when they break
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Being the local go-to for people managers across ANZ
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Creating onboarding experiences that don't feel like paperwork marathons
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Supporting onboarding, performance, employee relations, compliance, and training initiatives across the business, with opportunities to get involved in benefits and broader people programs as the role grows
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Assisting with employee relations, compliance, and performance support
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Managing systems including our LMS, employee engagement platform, and performance management tools
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Jumping into projects across training, benefits, and internal communication
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What you'll bring
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Experience in office or branch management, ideally in professional services
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Solid HR generalist exposure, you've seen enough to not panic when things get messy
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High emotional intelligence, you read the room before the room knows it needs reading
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Strong admin skills and attention to detail
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Clear, confident communication, from grads to execs
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A warm personality and a sense of humour, because Melbourne runs on both coffee and sarcasm
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Alignment with our values, seriously, check them out here before applying:
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Bonus: AI literacy, or at least curiosity about it
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aka Reasons you'll Stay
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Competitive salary package including up to $90,000 (0.8 FTE/4 days) + other benefits
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Free access to Uprise, 1:1 coaching with qualified psychologists or counsellors
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Flexible working for work-life balance
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"Never Stop Growing": 10 paid study days per year (pro-rata), exam fees paid, pay rises for certifications (conditions apply)
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Weekly internal training and a full learning library
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FastTrack mentoring program
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MAD (Making a Difference) Council for equality, charity, and environment
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Tesla company car option (conditions apply)
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Regular social events and a genuinely great team culture
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Final thought
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If you're the kind of person who:
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Notices when the milk's out before anyone complains
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Fixes problems before they become Slack messages
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And quietly makes everything run better without needing a spotlight
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You'll probably love this role.
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And Melbourne will probably love you back.
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First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.

📌 Hr Coordinator & Branch Manager (Melbourne)
🏢 First Focus
📍 Melbourne