Job Description
nFull-timen
nDescriptionn
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Join the Team Behind the World's Leading Class Management Software!
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About the Role
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iClassPro is seeking a customer-focused
Account Manager
to build and maintain
strong relationships
with our clients. In this role, you will serve as a trusted advisor, helping customers maximize the value of our class management software while driving
sales, retention,
and
satisfaction
.
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What You Will Do
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Proactively
sell iClassPro to swim schools, gyms, dance studios, cheer programs, camps, and other youth activity businesses across Australia
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Own the
full customer journey
for new accounts, from first conversation through onboarding and into long-term success
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Lead onboarding for the accounts you close,
ensuring customers are fully set up, trained,
and
confident using the platform
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Build
trusted relationships
with owners and operators, understanding their goals and
helping them use iClassPro to achieve them
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Identify upsell
and
cross-sell opportunities
when appropriate and in the customer's best interest
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Partner closely with Sales, Onboarding, Support, and Product teams to
deliver a seamless customer experience
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Act as the
voice of the customer
internally by sharing feedback, trends, and ideas for improvement
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What You Bring
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Experience in
youth activity industry
strongly preferred
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Experience in
sales, account management, customer success,
and/or
onboarding in a SaaS
or service-based environment
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Strong
relationship-building skills
and a genuine interest in
helping customers succeed
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Excellent communication skills, both
written
and
verbal
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High level of
organization
,
follow-through
, and




ownership
over your work
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Comfort
managing multiple accounts
and priorities at once
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A
consultative mindset
. You focus on solving problems, not just closing deals
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A
team-first attitude
and willingness to jump in and help where needed
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What We Bring
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We believe in taking care of our people.
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Highly competitive compensation package
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Fun company events
that connect our team.
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Career growth opportunities
in a thriving, purpose-driven company.
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Who are we?
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At
iClassPro
, we're more than just a software company — we're on a mission to help gym, swim, dance, and cheer businesses spend
less time managing
and
more time doing what they love
: coaching, teaching, and building strong communities.
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Our class management platform powers
thousands of youth activity centers worldwide
, helping them run more efficiently, grow their revenue, and achieve long-term success. We're proud to have earned a spot on the
Inc. **** list of fastest-growing private companies
for three years running: ****, ****, and ****!
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We want to set you up for success from Day One. That's why we use the
Culture Index Survey
- a quick tool that helps align your natural strengths with our roles and teams. All applicants will need to take the Culture Index Survey during the application process. Want to be proactive? Visit
Culture Index
once you have submitted the application.
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iClassPro is an Equal Prospect Employer.
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Applicants must be authorized to work for any employer in the U.S. We will not participate in STEM OPT programs, nor sponsor or take over sponsorship of an employment visa for this position.
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E-Verify
is used to verify authorization to work in the U.S.
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📌 Account Manager (New South Wales)
🏢 iClassPro
📍 New South Wales