Job Description
About ElevenLabs
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ElevenLabs is an AI research and product company transforming how we interact with technology.
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We launched in January **** with the first human-like AI voice model. Today, we serve millions of users and thousands of businesses - from quick-growing startups to large enterprises like Deutsche Telekom and Meta. Our investors are some of the world's most prominent, including Andreessen Horowitz, ICONIQ Growth and Sequoia. We've raised $781M in funding and our last valuation was $11B - multiples of 11, always.
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ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale.
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ElevenCreative empowers creators and marketers to generate and edit speech, music, image, and video across 70+ languages.
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ElevenAPI gives developers access to our leading AI audio foundational models.
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Everything we do is the result of the creativity and commitment of our team - builders doing the best work of their lives. We are researchers, engineers, and operators. IOI medalists and ex-founders. If you want to work hard and create lasting positive impact, we want to hear from you.
How we work
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High-velocity:
Rapid experimentation, lean autonomous teams, and minimal bureaucracy.
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Impact not job titles:
We don't have job titles. Instead, it's about the impact you have. No task is above or beneath you.
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AI first:
We use AI to move faster with higher-quality results. We do this across the whole company—from engineering to growth to operations.
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Excellence everywhere:
Everything we do should match the quality of our AI models.
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Global team:
We prioritize your talent, not your location.
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What we offer
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Innovative culture:




You'll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what's possible.
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Growth paths:
Joining ElevenLabs means joining a dynamic team with countless opportunities to drive impact - beyond your immediate role and responsibilities.
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Learning & development
: ElevenLabs proactively supports professional development through an annual discretionary stipend.
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Social travel
: We also provide an annual discretionary stipend to meet up with colleagues each year, however you choose.
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Annual company offsite:
Each year, we bring the entire team together in a new location - past offsites have included Croatia and Italy.
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Co-working
: If you're not located near one of our main hubs, we offer a monthly co-working stipend.
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About the role
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As a Solutions Engineer, you'll work as part of a driven team to unlock the full potential of our voice AI platform for a growing customer base. Your mission is to efficiently scale our technical solutions to many enterprise customers, both directly and by improving our internal processes and supporting our sales teams.
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As a Solutions Engineer, you can expect to:
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Collaborate strategically with Account Executives to enhance the technical aspects of the sales process.
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Work directly with technical contacts from our customers and prospective customers to provide bespoke support and architect solutions.
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Craft compelling technical demonstrations that clearly communicate our product's value proposition.
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Create technical enablement resources that amplify our sales team's effectiveness and technical fluency.
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Build self-service tools and documentation that empower customers to implement solutions independently.
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Identify opportunities to productise common integration patterns or features, and work with our product teams to make these real!
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Requirements
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We're looking for exceptional individuals who excel at working with customers on technical problems and excited to work with us to scale this efficiently. You'll thrive with us if you:
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Are passionate about AI, technology and ElevenLabs products.
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Enjoy working directly with customers, iterating on solutions and providing tailored support
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Have a talent for identifying patterns that can be standardised and scaled.
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Have strong empathy for customers, sales and product teams.
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Have a strong technical background in order to help customers architect integration between our solutions and their existing solutions
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Experience working with customers. It's ok if you only worked with customers in student clubs or side projects, as long as you are interested in working closely with them on a technical capacity
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Proficiency in Python, inclusive of a deep understanding of software development, software architecture, and common integration patterns.
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Excellent communication skills with the ability to adapt messaging to different audiences.
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Location
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As we build out a team in the Sydney office, the successful candidate is preferred to be based within Sydney and in-office 3+ days of the week. We will also consider candidates based in Melbourne who can travel frequently to meet with customers and collaborate in person with the Sydney team.

📌 Enterprise Solutions Engineer - Anz (Albury)
🏢 Eleven Labs
📍 Albury