Job Description
Mandatory
n Skills
n
n
ServiceNow
ITOM
n
Discovery
(including Cloud Discovery) –
Must have
n
Service Mapping
(Tag-based Service Mapping)-
Must Have
n
Event Management
n
CMDB
implementation, governance,
n and maintenance
n
Common Service Data Model (CSDM)
n
Strong stakeholder management and communication skills
n
Hands-on experience in implementing and supporting ServiceNow ITOM
n solutions
n
n
n Valuable to Have
n
n
Vulnerability Response (VR)
n
ServiceNow Security Operations
n experience
n
n
Certifications
n
n
ServiceNow Certified System Administrator (CSA)
– Mandatory
n
Certified Implementation Specialist (CIS)
– Preferred
n
n
Candidate
n Profile
n
The ideal
n candidate should have:
n
n
Strong hands-on experience in ServiceNow ITOM implementation and
n support
n
Expertise in CMDB health, governance, and CSDM adoption
n
Experience with Discovery, Service Mapping, and Event Management
n
Ability to engage effectively with both business and technical
n stakeholders
n
Proven track record of delivering high-quality outcomes in
n enterprise ServiceNow environments
n
n

📌 Servicenow Itom Sme (Melbourne)
🏢 XPT Software Australia Pty
📍 Melbourne