Job Description
Accounts Receivable and Donor Care Officer (Part Time, 3 Days)
Founded in ****, St Columbans Mission Society is an international Catholic missionary society.
Columban priests work alongside lay missionaries and Columban Sisters in 15 countries, standing in solidarity with people living in poverty and caring for our common home.
The Columban Mission Centre in Essendon is the Society's Australian home.
Our small team provides the administration and communications that keep this mission going, including the Christmas and Mid-Year Appeals, the much-loved Columban Art Calendar and The Far East Magazine, which has been shared with supporters for more than a century.
None of it would be possible without our loyal benefactors, many of whom have been part of the Columban family for decades.
About the role
With the upcoming retirement of a valued member of our team, this is an exciting opportunity to step into a role that sits at the heart of our work.
Reporting to the CEO, you'll join us three days a week as our Accounts Receivable and Benefactor Relationships Officer.
This role brings together finance administration and people care.
One moment you'll be processing donations and reconciling income, and the next you'll be on the phone thanking a supporter who has given to us for 30 years.
What you'll be doing
Processing donations and other income received by mail, phone, EFT and online giving
Allocating donations to the correct appeal, campaign or project
Processing regular giving and following up unsuccessful transactions
Preparing receipts, invoices and acknowledgement letters
Assisting with daily income, bank and month end reconciliations
Investigating discrepancies, unidentified deposits and returned payments
Following up outstanding accounts
Being a friendly and patient point of contact for benefactors by phone, email, mail and in person
Making thank you and follow up calls to supporters
Responding to enquiries about donations, receipts,



appeals, calendars and subscriptions
Providing patient and sensitive support to elderly benefactors
Processing wholesalers' orders, issuing invoices and statements, and following up accounts
Assisting with Columban Art Calendar orders, payments and enquiries
Opening, sorting and distributing incoming mail, and handling cheques securely
Preparing and dispatching outgoing mail, including receipts, letters and calendar orders
Keeping benefactor records accurate and up to date in Salesforce
Supporting our major appeals, including the Christmas and Mid-Year Appeals
Working with the Fundraising and Communications team on benefactor engagement
Receiving and appropriately referring bequest enquiries, and communicating sensitively with benefactors, executors and families
About you
You'll have experience in accounts receivable, bookkeeping, finance administration or a similar role, and you'll enjoy a job where accuracy and kindness matter equally.
You'll also bring:
Strong attention to detail and good numerical skills
Good working knowledge of Microsoft Office, especially Excel
A warm, patient phone manner and solid written communication
The ability to manage your time well across a part-time week
Discretion and respect when handling sensitive financial and personal information
A friendly, positive and outgoing nature, with a can-do attitude
A willingness to support the mission and values of St Columban's Mission Society
It would be great if you also have experience with Salesforce or another donor database, or have worked in a charity, not for profit or church setting.
If you don't, but you have the right skills and attitude, we'd still love to hear from you.
What we offer
Part time, 3 days per week, ideally Monday, Wednesday and Friday
A handover and induction to help you settle in with confidence
Work that makes a real difference, in a supportive and respectful team
The successful candidate will be required to complete a National Police Check.
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📌 Accounts Receivable And Donor Care Officer (Part Time, 3 Days) (Melbourne)
🏢 Rise Above Consulting
📍 Melbourne