Job Description
Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech, we're a community that goes beyond expectations. We've been recognised as a Great Place to Work **** and one of Australia's Best Medium Workplaces ****, with an outstanding eNPS score of 68.
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We're growing fast and on a mission to redefine the customer experience across Australia and New Zealand. Now, we're looking for a Service Desk Analyst to join our File & Print team, someone who brings energy, accountability, and a genuine passion for helping people.
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What You'll Do:
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Provide support and operational ownership of File & Print services across the environment.
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Deliver Print Services support, including:
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Installation, deployment, and configuration of printers and queues
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Print driver management and remediation
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PaperCut and print management platforms
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Scanner service accounts and scan-to-email workflows
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Hardware fault triage and vendor escalation
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Deliver File Services support, including:
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File server and shared drive management
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File-level restores and recovery
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NTFS permissions and access troubleshooting
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Alignment of local and network storage usage
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Troubleshoot cloud-based file access issues, including SharePoint file and folder-level permissions.
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Act as an escalation point for Phone Team, DSOs, and Embedded team members on File & Print issues.
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Participate in major incident triage, including file server or storage-related outages.
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Maintain and improve File & Print documentation and knowledge articles.
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Support related M365 and Audio Visual services where they intersect with File & Print.
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What you'll Bring:
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Experience in a Level 1/2 Service Desk or Technical Support role.
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Solid working knowledge of Windows ***** and Windows Server environments.
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Hands-on experience with print services and print management platforms (e.g. Windows Print Server, PaperCut or similar).
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Solid understanding of file services, including NTFS permissions, security groups, and access control.
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Experience supporting SharePoint file access and permissions.
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Ability to troubleshoot and explain printer, queue, driver, and connectivity issues confidently.
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Experience working with ticketing systems and documenting technical outcomes clearly.
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Strong customer service skills and calm communication under pressure.
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Ability to prioritise work, manage escalations, and operate effectively during incidents.
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A collaborative mindset and willingness to improve processes and documentation.
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Why You'll Love Working Here:
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Analyst - File & Print (Hobart)
🏢 Centorrino Technologies
📍 Hobart