Job Description
The Role
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Are you ready to take the next step in your Orange Sky journey? We are looking for a dedicated internal superstar to step into the role of Team Leader Operations Support. This is a fantastic opportunity for someone who already lives and breathes our values to play a pivotal role in managing the Volunteer Operations Support team and deliver service excellence across Australia.
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Sitting within the Operations department, this 12-month secondment (fixed-term contract) is designed for someone with leadership qualities who understands the "Orange Sky way" and is eager to drive continuous improvement. You'll be the go-to mentor for the team, helping them navigate daily challenges while ensuring our frontline services remain consistent.
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In particular, you will be responsible for:
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Leading & Developing the Team: Managing the day-to-day activities of the Volunteer Operations Support function, providing consistent coaching, and acting as the primary escalation point.
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Workload Planning: Ensuring work is distributed equitably across the team so we can maintain a high standard of support for our volunteers and stakeholders.
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Process Innovation: Identifying opportunities to streamline our administrative tasks through system improvements and automation.
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Service Continuity: Monitoring team performance against OKRs to ensure timely resolution of enquiries and a seamless volunteer lifecycle.
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Frontline Operations: Supporting a portfolio of services,



including associated recruitment and onboarding activities.
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Collaborative Impact: Working closely with other functional leaders and external partners to deliver key strategic initiatives that improve the supporter experience.
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Ready for your next challenge?
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As an internal candidate, you already know the pace at which we move. We're looking for someone who can bring their existing knowledge of our mission and culture into a leadership capacity.
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To be successful in this secondment, you'll bring:
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Demonstrated Leadership: Experience (or a transparent readiness) to lead, develop, and manage a high-performing, supporter-centric team.
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Internal Expertise: An understanding of OS systems (such as Rosterfy, Airtable, and Asana) and our operational workflows.
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Exceptional Communication: The ability to communicate with our diverse range of staff and volunteers with empathy and clarity.
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Problem-Solving Agility: A knack for spotting gaps in service delivery and the proactive attitude needed to address them.
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Organisational Skills: Top-tier time management and the ability to balance your own service portfolio with the responsibilities of leading a team.
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Mission Drive: A genuine, proven passion for positively connecting communities and a desire to see our Operations team thrive.
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Sound Interesting?
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Read the Position Description here or contact Emma Duce from the People & Engagement Team via Slack

📌 Team Leader Operations Support (Internal Recruitment Only) (Port Macquarie)
🏢 Orange Sky Australia
📍 Port Macquarie