Job Description
Company Description
n
Home care is care that comes to you. With HCA's home care services, you can maintain your independence in your own home for longer. Whether you need a little help around the house or care for more complex lifestyle needs, our in-home care specialists are experts at developing personalised care plans that meet your unique needs.
n
Job Description
n
As part of a growing Homecare service model, this newly created dual Registered Nurse / Customer Care Coordinator role contributes directly to improving customer outcomes, strengthening care quality, and supporting sustainable workforce delivery across the community. You'll be joining a small, collaborative team workplace with strong autonomy and real impact, based in Osborne Park.
n
Designed to strengthen clinical oversight and customer care delivery, this position ensures we maintain high-quality, in-house clinical governance whilst also aligning with a broader commitment to delivering high-quality healthcare services and customer outcomes. Day to day you will find yourself:
n
n
Managing a portfolio of Home Care clients
n
Reviewing care plans and providing clinical advice on behalf of the team
n
Reviewing and maintaining care plans, and service delivery outcomes
n
Supporting funding, service agreements, and ongoing compliance requirements
n
Working closely with internal teams to ensure seamless service delivery
n
Maintaining strong relationships with clients, families,



and stakeholders
n
Supporting continuous improvement and customer experience initiatives
n
Ensuring documentation, case notes, and reporting are accurate and up to date
n
n
Lets talk about you!
n
You're a confident, people-focused RN who brings both clinical credibility and warmth in customer engagement. You will likely have:
n
n
RN qualification with experience in home care, aged care, or community nursing
n
Exposure to residential or community-based care environments
n
Strong care planning and clinical assessment capability
n
Highly organised with excellent communication and rapport-building skills
n
A natural ability to build trust quickly with clients and families
n
Experience or interest in moving away from facility-based work into community care.
n
n
Why Join HCA
n
n
Enjoy flexible hybrid working conditions that empower work-life balance
n
Discounts to Health Insurance and Retail & Leisure partner providers – just ask us about the HCA Hub!
n
HCA will continue to grow at exponential levels over the next few years and offers significant career advancement opportunities. This is an opportunity to make your mark within a friendly, supportive, and growing organization
n
n
If you're an RN looking for a more balanced, engaging, and relationship-driven clinical role in the community space, this is a strong next step in your career.

📌 Rn Customer Care Coordinator - Home Care (Perth)
🏢 Healthcare Australia
📍 Perth