Job Description
Description
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Join Moomoo as a Retail Store Associate
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Ready to change the way Australians invest?
At Moomoo, you're not just joining a leading global investment platform; you're becoming part of a lively, purpose-driven team that believes smarter investing should be accessible to all. With more than
27 million users worldwide
and a strong local presence, we're shaking up wealth-tech—and we want you on our journey!
What You'll Do
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Moomoo is seeking an energetic and customer-focused
Retail Sales Associate / Store Manager Trainee
to join our growing offline retail team in
Melbourne
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This role plays a key part in expanding moomoo's brand presence through our retail stores and long-term shopping centre pop-up activations. You will engage directly with prospective clients, promote financial literacy and investing, and deliver an exceptional customer experience.
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For high-performing individuals who demonstrate strong leadership potential, there will be opportunities to progress into a Store Manager position as our retail network continues to expand.
Your Day-to-Day:
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Ground Sales & Client Acquisition:
Actively engage in ground sales activities within the local community, proactively approaching potential clients to expand offline customer base.
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Investment Consultation:
Provide professional investment consultation to walk-in clients and facilitate seamless account opening processes.
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Relationship Management:
Build and maintain strong client relationships to increase engagement, activity, and long-term retention.
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Store Operations:
Assist in daily store operations including inventory management, product display, and staff scheduling.
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Community Engagement:
Participate in local community events to enhance brand presence and establish moomoo as a trusted local partner.
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Pop-up Store Management:
Manage daily operations of mall pop-up stores, including venue setup,
materials management, and event execution.
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Promotional Coordination:
Coordinate with mall promotional calendars and flexibly adjust sales strategies and marketing plans accordingly.
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Requirements
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About You
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Investment Passion: Active investor with genuine interest in financial markets and continuous learning mindset.
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Proactive Personality: Outgoing and proactive with strong social drive; willing to actively approach strangers and quickly build trust.
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Service Excellence: Strong service orientation with patience and attention to detail; prioritizes customer experience.
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Resilience: High resilience to pressure and rejection; maintains positive mindset under sales pressure.
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Integrity: High ethical standards essential for financial services; trustworthy and reliable.
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Bilingual Proficiency: Fluent in both English and Chinese to serve Australia's multicultural customer base.
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Adaptability: Ability to quickly adapt to short-term/temporary mall pop-up environments with flexibility for venue transitions.
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Event Execution: Prior experience in offline event planning or execution preferred.
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Preferred Qualifications
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Previous retail or store sales experience.
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Team management or training experience.
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Active Moomoo user.
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Familiar with local community resources.
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Experience in pop-up store or temporary retail space operations.
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Familiar with mall partnership processes and promotional calendar planning.
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Benefits
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Perks & Benefits
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Growth:
Work for a leader in digital brokerage, with unlimited career opportunities
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Competitive rewards:
Market-driven salary and performance bonuses that reflect your impact
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Coverage:
Comprehensive insurance for you and your family
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Culture:
A fun, diverse workplace with frequent team events and celebrations
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Surprises in store:
More advantages revealed as you progress through the hiring process!
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