Job Description
Description
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About Eziway
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Australian-founded in ****, Eziway is a growing salary packaging provider with nearly 120 people partnering with 500+ employer groups across every state. Our people aren't just employees — they're the reason we succeed.
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The Role
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This is a detail-driven, process-focused role sitting within our Salary Packaging Operations team. As Payments & Cards Officer, you'll keep the daily rhythm of Eziway's payment processing and card management running smoothly — accurately, on time, every time. If you're someone who takes pride in precision and thrives in a structured environment, this role is for you.
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How You'll Work
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Reporting to the Salary Packaging Manager, you'll work closely across:
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Cards Team
— Day-to-day card operations, cancellations, exceptions and card stock management
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Salary Packaging
— Payment processing, reconciliation and resolving discrepancies
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IT & Software
— System queries, card provider ticketing and troubleshooting
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Clients & Employers
— Responding to payment and card enquiries within 24 hours
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Requirements
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What You'll Own
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A defined set of daily and ongoing responsibilities — real ownership from day one.
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Daily Payments
— Process employer deposits, payment batches and bank reconciliation before midday
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Card Management
— Cancellations, exceptions, reactivations and malfunctions end-to-end
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Card Stock
— Monitor stock, order renewals and track dispatch via Australia Post
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Superannuation & Novated
— Generate super files and process weekly novated lease finance payments
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EML Disbursement
— Monitor the account, resolve issues and run balance reports
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Client Enquiries
— Respond to payment and card queries by phone and email within 24 hours
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What We're Looking For
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Experience in an administration, payments or accounts role
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Strong attention to detail with accurate data entry and reconciliation skills
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Confident communicator, comfortable handling client and employer queries professionally
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Highly organised with the ability to juggle multiple tasks to tight daily deadlines
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Proficient in Microsoft Office Suite with solid numerical skills
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Benefits
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What's in it for you
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A 35 hour week, 9-5 - because your time outside work matters too
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Work close to home, skip the city traffic
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Free onsite parking, one less thing to think about
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A team that actually feels like a team
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Genuine career growth in a business that's still scaling
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Access to an Employee Assistance Program
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