Job Description
Forward Networks is transforming how the world's most complex networks are managed and secured. Founded in **** by four Stanford Ph.D.s, we built the industry's first network digital twin, a mathematically precise model of the production network that gives IT teams unmatched visibility, verification, and agility across every major cloud and vendor environment.
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Our customers include global leaders such as Goldman Sachs, PayPal, S&P; Global, IBM, and Dell, as well as fast-growing enterprises and government agencies. According to IDC, Forward Networks customers realize an average of $14.2 million in annual benefits through improved efficiency and security.
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Backed by world-class investors including Andreessen Horowitz, Goldman Sachs, MSD Partners, and Threshold Ventures, Forward Networks offers a people-centric, innovative culture where brilliant minds are shaping the future of network reliability, security, and AI-ready operations.
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Forward Networks is looking for a Customer Care Engineer (Technical Support Engineer), Australia
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Do you want to create a category and help build a special company?
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Join a company that has been in the market 6+ years and has some of the top Federal agencies and F500/Global **** already buying and referenceable.
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We are building a special team and hope you consider us if you want to have the experience of changing the networking world as we know it.
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What you'll do:
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As a Customer Care Engineer (Technical Support Engineer) for our Support team,



you will be responsible for providing world class post-sales customer support and technical leadership to our client base.
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Responsibilities:
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Providing triage, prioritizing, and resolving technical issues for our top customers.
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Identifying s/w bugs, recreate customer issues, and test/verify versions with s/w fix.
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Working with Forward Engineering teams to resolve customer issues.
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Escalating unresolved issues in a timely manner and maintaining direct communications with all stakeholders.
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Requirements:
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3+ years of technical customer support experience.
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Experience working at a technical support center assisting a variety of customers.
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Ability to cover NAM EST time zones
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Participate in after hours on-call rotation
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Experience:
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Strong understanding of fundamentals in Networking, Cloud or Security
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Strong written and interpersonal communications skills
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Excellent analytical & problem-solving skills, combined with the ability to provide quick resolution to problems
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Experience supporting a multi-vendor network (e.g. A10, Arista, Cisco, F5, Fortinet, Juniper, Palo Alto Networks, AWS, GCP etc.)
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Proven ability to work cross-functionally within a team-oriented setting.
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Highly Desired:
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B.S. Computer Science or equivalent educational experience.
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Python scripting experience
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Kubernetes experience
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Linux fundamentals
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API debugging
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Cloud networking (AWS, Azure, GCP)
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📌 Customer Care Engineer (Technical Support Engineer) (Canberra)
🏢 Forward Networks
📍 Canberra