Job Description
Description
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Description – Expression Of Interest Opportunity
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Join one of Australia's most awarded IT companies and make your mark
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About Us
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We're The Missing Link - one of Australia's most awarded IT providers, now backed by global powerhouse Infosys. For over 28 years, we've helped businesses succeed with cutting-edge Cyber Security, IT & Cloud, and Automation solutions. With 200+ team members and a culture built on inclusion, innovation, and impact, we offer a workplace where you're valued, challenged, and supported to grow.
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We are THE MISSING LINK between where you are and where you want to be.
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We're seeking a highly skilled Network & Cloud Technical Specialist to join a high-performing Enterprise team operating within a 24/7 NOC environment for an initial 6 month fixed term contract, with a possibility for extension.
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This role is critical to ensuring the availability, performance, and resilience of enterprise network services, supporting large-scale customer environments across cloud, data centre, and network infrastructure. You'll work across incident management, proactive monitoring, optimisation, and customer engagement—directly influencing service outcomes for enterprise customers.
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Requirements
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What you'll be doing
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Own the end-to-end lifecycle of incidents, problems, changes, and service requests
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Actively manage high-severity incidents (P1/P2) with urgency and precision
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Ensure SLA compliance and service continuity at all times
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Perform root cause analysis (RCA) and drive permanent fixes
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Proactive Monitoring & Optimisation
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Monitor and manage enterprise networks to identify and resolve issues before impact
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Optimise network performance, scalability, and resilience
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Perform security vulnerability patching and system upgrades
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Technical Delivery
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Support service provider and data centre network infrastructure
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Deliver across:
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Routing & Switching
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SD-WAN & Network Security
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Cloud & multi-cloud networking
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Compute, storage, and virtualization environments
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Technical Environment
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You will work across a diverse enterprise stack including:
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Networking: Cisco, Juniper, Meraki, Aruba, SD-WAN, Fortinet, Palo Alto
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Cloud & Infrastructure: AWS, Azure, VMware
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Systems: Windows, Linux
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Storage & Backup: NetApp, Commvault
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Load Balancing: F5, Netscaler
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Monitoring/Tools: SolarWinds, Splunk, ServiceCentral, Magpie
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Essential Requirements
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Australian Citizen with active NV1 clearance (or higher) – mandatory
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5+ years in
network/infrastructure
engineering
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3+ years in a customer-facing NOC / managed services setting
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Strong hands-on expertise across:
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Routing, Switching, SD-WAN
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Network security
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Data centre and cloud infrastructure
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Experience within ITIL/ITSM frameworks
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Proven track record meeting SLA commitments
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Ability to work in a 24/7 rotating shift + on-call environment
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Excellent communication and stakeholder management skills
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Benefits
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Having a great company culture is very important to The Missing Link. Keeping our team happy is one of our top priorities.
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Here are some of the best things about working at The Missing Link:
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Competitive base salary with an uncapped commission structure
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Opportunity to sell high-demand, high-impact cybersecurity solutions
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Supportive, collaborative team environment with strong technical backing
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Ongoing training and professional development in a rapidly growing industry
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Clear career progression in a business that values performance and initiative
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📌 Senior Technical Specialist (Melbourne)
🏢 The Missing Link
📍 Melbourne