Job Description
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At Magentus, our goal is to create a healthier society through technology. We do that by delivering smart workflows that connect people, systems, and data - making care more intelligent, efficient, and accessible. Whether it's supporting clinicians, streamlining operations, or improving patient outcomes, we're here to make a real difference in healthcare through digital innovation.
About the Role
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You'll be the first point of contact when clinicians, lab teams, or hospital IT hit a snag with our laboratory and healthcare systems - investigating, troubleshooting, and making sure the fix sticks. The Application Specialist engages with customers and internal stakeholders to investigate and resolve service requests, ensuring timely resolution, clear documentation, and strong communication throughout.
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On any given day, you might be replicating a defect reported by a hospital lab, walking a clinician through a workaround, or documenting requirements for the next release.
Key Responsibilities
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Provide high-quality customer service and technical application support.
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Investigate and replicate reported defects, and document findings for the development team.
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Troubleshoot issues and provide solutions for existing applications.
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Maintain detailed documentation and updates within the service desk ticketing system.
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Work with internal and external stakeholders to gather and document business and non-functional requirements.
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Take ownership of assigned service tickets through to resolution.
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About You
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Essential
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Degree or tertiary qualification in Information Technology, Business Administration, Applied Science, or a related discipline.
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Hands-on experience with laboratory or clinical systems, such as LIMS or EMR.
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Experience in application support or technical support environments.
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Desirable
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Experience using service desk or development tools such as Jira and Confluence.
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Previous experience in the health sector.
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Genuine interest in using AI tools to support troubleshooting and streamline day-to-day workflows.
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Personal Attributes
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Ability to manage multiple priorities in a rapid-paced technical support environment.
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Strong communication skills and the ability to work under pressure.
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Proactive and collaborative team player.
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Highly customer-focused with a commitment to service excellence.
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Operates with integrity, tact, diplomacy, and empathy when working with stakeholders.
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Join Today!
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At Magentus, we live our values every day:
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One Team
– We collaborate and support each other.
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Constant Evolution
– We embrace change and keep improving.
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We Care
– About our people, our customers, and our impact.
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Make A Difference
– We're here to create real, positive change.
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Trust
– We do what we say and act with integrity.
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What's in it for you:
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Flexible work options to support work-life balance.
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Learning and development programs to grow your career.
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A supportive, inclusive team culture.
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Opportunities to work across departments and expand your skills.
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A purpose-driven company where your work truly matters.
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If you like solving puzzles that actually matter to patient care, we'd love to hear from you. Apply now and help us make a difference at Magentus!
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📌 Application Specialist (Melbourne)
🏢 Magentus
📍 Melbourne