Job Description
Description
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Join Centorrino Technologies: Innovate, Grow, and Thrive with Us!
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At Centorrino Technologies (CT), we're more than just tech—we're a community that goes beyond expectations. We've been recognised as a Great Place to Work in **** and Top 5 Inspiring Workplaces for ****, with an outstanding eNPS score of 68. And we're not stopping there. We're on a mission to redefine the customer experience, and we need a passionate
Service Desk Engineer
- Audio Visual
to join our team in
Australia
in a
hybrid
working arrangement, partly in office and partly remote.
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Requirements
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What You'll Do
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Provide Level 1 and Level 2 support for Audio Visual (AV) incidents and service requests across meeting rooms, boardrooms, and collaboration spaces.
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Troubleshoot and resolve issues across AV systems, including audio, video, conferencing, control systems, displays, projectors, cameras, microphones, and room connectivity.
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Support collaboration technologies including Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, and Cisco room systems.
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Deliver responsive support for live meetings, executive presentations, and business-critical events, ensuring minimal disruption.
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Perform preventative maintenance, firmware updates, and system monitoring to maximise AV performance.
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Log, prioritise, and resolve incidents in ITSM systems, escalating complex issues to internal teams or vendors where required.
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Maintain accurate documentation, contribute to the knowledge base, and identify opportunities to improve AV services.
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What You'll Bring
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Experience providing Level 1 and Level 2 support within enterprise AV or collaboration environments.
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Hands-on experience supporting AV technologies such as Microsoft Teams Rooms, Cisco Webex, Crestron, QSC, AMX, or similar platforms.
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Strong troubleshooting skills across AV hardware, conferencing technologies, audio, video, control systems, and signal flow.
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Experience using ITSM or ticketing systems and working within SLA-driven support environments.
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Basic networking knowledge, including TCP/IP, PoE, VLANs, and AV connectivity troubleshooting.
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Excellent customer service, communication, and problem-solving skills, with the ability to support technical and non-technical users.
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Ability to work independently in a client-facing environment while managing competing priorities.
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Benefits
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Our company is more than just a workplace, it's a hub of inspiration and creativity where employees love to work! Here's why:
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Hybrid working (for majority of our roles) with team anchor days to support collaboration.
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Extensive training and development opportunities that enable continual growth as part of your career planning.
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Extensive discounts and benefits to maximise your money.
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A choice of your IT equipment to maximise your success and access to cost-price tech for your personal needs.
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Fun team events to celebrate achievements and connect with colleagues outside work as part of our engaging culture.
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CT celebrates diversity and enables every voice to be heard as we drive to create the world we want. Apply today and be part of a team that values innovation, inclusivity, variety and diverse backgrounds.
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Note: A valid Vulnerable People / Working with Children Check (WWCC) and Police Check are required.

📌 Service Desk Engineer - Audio Visual Specialist (Shepparton)
🏢 Centorrino Technologies
📍 Shepparton