Job Description
Role Overview
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We are looking for a friendly, customer -focused Store Manager for a startup jewellery brand focused on modern, affordable designs for everyday wear.
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As a new retail venture, we are building our presence from the ground up and are looking for someone who thrives in a startup environment—hands -on, proactive, and ready to take ownership.
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As a Startup Retail Jewellery Store Manager, you will be responsible for running the store end -to -end—from sales and customer experience to operations, staffing, and execution.
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You will play a key role in building the store, driving revenue, and shaping the customer experience from day one.
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Key Responsibilities
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Sales & Revenue Ownership
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Drive daily, weekly, and monthly sales targets
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Actively sell on the floor—this is a highly hands -on sales role
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Upsell and cross -sell jewellery to maximise basket size
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Track KPIs such as conversion rate, ATV, and footfall
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Store Setup & Execution (Startup Environment)
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Support store launch activities including setup, merchandising, and display execution
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Ensure the store is always visually appealing and customer -ready
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Take ownership of fixing day -to -day issues without escalation
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Customer Experience
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Deliver a warm, engaging, and personalised shopping experience
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Build repeat customers and local community engagement
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Handle customer queries, complaints, and after -sales service
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Team Management (Lean Team)
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Recruit, train, and manage a small team of sales associates
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Prepare rosters aligned with peak shopping centre hours
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Lead by example—sell alongside the team
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Motivate team members to achieve targets
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Operations & POS
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Manage billing, POS transactions, refunds, and cash handling
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Oversee opening and closing procedures
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Maintain daily sales and performance reports
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Inventory & Stock Control
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Manage stock levels, replenishment, and stock takes
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Ensure accurate tagging, pricing, and display of jewellery
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Minimise stock loss and shrinkage
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Security & Compliance
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Ensure safe handling of high -value jewellery items
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Follow mall and company policies
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Maintain store security and loss prevention practices
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Key Requirements
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2–5 years experience in retail, preferably in jewellery or fashion
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Proven sales ability (must be comfortable actively selling)
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Strong ownership mindset and ability to work independently
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Excellent communication and customer engagement skills
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Experience with POS systems and retail operations
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Ability to work weekends, late hours, and public holidays
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Requirements
Key Requirements
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Previous retail or customer service experience (jewellery/fashion preferred)
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Strong communication and interpersonal skills
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Passion for jewellery, fashion, or accessories
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Basic understanding of sales techniques
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Ability to work in a fast -paced retail workplace
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Flexible availability, including weekends and holidays
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📌 Retail Jewellery Store Manager (Melbourne)
🏢 Minutes to Seconds Pty
📍 Melbourne